Public Storage - South San Francisco - 1900 El Camino Real

Edited now that I'm not being pressured to deliver a perfect review. Considering you can't expect much in the way of customer service from a storage place, the staff was a little better than okay, but the quickly rising cost of rent made me leave. First floor units get wet during hard rainfall. 3 stars for service, 2 stars for keeping my stuff dry. PROTIP: Need a dolly? Don't don't bother giving them your ID. Half the time they're not even in the office. One of the yellow dollies has a loose bolt, all you have to do is lift up the handle and the dolly is yours. Also: the lady behind the counter was twice as helpful when the tall guy that pressured me to make this review from corporate was behind her. PROTIP 2: Come in when corporate is around.

The drive up storage is basically on a one lane road. This means if you are loading and someone wants to get to the units in back of you you have to stop and move your vehicle to let them by. The office is very far away and the restroom is only available during their very limited hours. I did not feel safe there by myself after dark. Very noisy due to freeway and Cal Train. Our delivery truck had to back all the way out of the storage facility because there was no space to turn around. The rolling doors were very difficult for me to operate. The only advantage is that they have better cell phone signal than the site in Daly City, and the price was reasonable. The employees were friendly but not very knowlegable. Never saw the same employee on site twice! Another issue is that everyone who came to the unit to pick up their cookies got lost because if you follow GPS for the address it will send you around in circles. Better signage needed at the freeway exit.

Shawna at public storage in South San Francisco has been so helpful and kind. She is the only reason why I am staying there. I've had a rough move emotionally and financially. Shawna has helped me by advising the best options for me. Thank you Shawna!!