Arvada West Storage

Amanda Mitchell

Used this company and location for almost 5 years, it was always clean, staff was always courteous and helpful. They notified ahead of time for any changes to my account or things going on at the facility(updates to systems, building improvements etc) highly recommend them! And they have a LARGE selection of unit sizes which is fantastic!!!

Victoria M

August 30, 2022

After ownership changed it has gone down hill. The office no longer is open, you have to pay your bill via internet or phone (If you choose phone you get charged more money.) If your lucky the bathrooms are open however need to be cleaned, the fence surrounding the building is falling apart, the back entrance/exit gate is open most of the time, the elevators stink and are getting marked up in, and it's hard to find the carts any longer. The worse part of it all is there has been a few break-ins in the storage units. Customer service is great and friendly answered any and all questions and concerns to their knowledge. However getting someone out there to do their job is out of question. And I'm unsure if any belongings are safe anymore. For being a newer facility it shouldn't be this bad. At least when they had people in the office is was well kept. UPDATE: After posting my experience someone from the company called and left me a message asking me to call back to discuss matters further. However I'm still waiting for someone to return any and all of my phone calls that I have made. I even expressed how I have a friend who is interested in renting from them however I will not refer them until I at least get a call back. After this month I will be taking my business elsewhere. It's not my job to be trying to get in contact with them. They don't care about their business nor their customers. I have posted some pictures of some of my complaints. The west side of the fence, one of the elevators, the men's bathroom (like usual the women's was locked) which has no outside door knob (someone clearly needed the bathroom), paper towel, or toilet paper, the exit fence n sliding doors that remain open. This is suppose to be a secure place 🤣. Sorry the pictures aren't the best.

Thomas Roome

Martina and Dixie were a great help as I am Uhauling from Nashville to Denver next week! On Easter not doubt!!! Keep up the good work gals!!!! Tom

Frances Sargent

March 27, 2026

I have never in my life experienced so many issues with an online payment system. Every month it seems to forget that I even have an account. I'll go in and reset my password and it will still tell me my credentials are wrong. Starting to think they do this on purpose so they can collect late fees.

Nicholas Shelton

Great Storage facility with great people! Exterior units are nice a large with nigh ceilings. Staff makes regular rounds around the complex. I drove off and left my unit open one day. They called me and let me know that they closed it!