Extra Space Storage - 6334 - Johnstown - Ronald Reagan Blvd

G

July 22, 2026

This place is horrible. I truly do not understand how it has such high ratings. Once ExtraSpace storage took over, everything went downhill immediately. There was zero notification from them or the previous company regarding the transition of ownership. I went to pay my rent online one day and the website said my account no longer existed. Of course I was worried, so I went to the facility. That’s when an ExtraSpace employee told me they had just taken over the facility. I should have moved my things out then. The facility used to be clean, safe, always functional, plenty of carts for tenants, even a free box truck for moving. When they first took over, the front door would open for anyone, just like the automatic ones at the store, great. We started with a lack of communication and safety. Now? Seems to be a very high turnover rate in the front office. No more box truck. The bathrooms are utterly disgusting and not stocked. There are literally three carts for the entire facility of several hundred storage units. During business hours, there is not always someone in the office for assistance. At least half the time, the app does not register that you are at the main door of the facility or your unit door (yes, even with the Bluetooth on) so you can’t get in. There are times when it does register and when you click “unlock,” it says there’s an error and to try again later. So, once again, you are locked out. There have been multiple instances where I need to get something from my storage unit, and the Wi-Fi Is down only in my area of the facility and I cannot get in. The first time I asked for help and that was a disaster. It took the woman at least 20 minutes to get into my unit with their unlocking tool from the outside. The second time, I didn’t even bother. Would there even be someone available in the office to help? The only reason I have stayed here is because I’m too lazy to move my things across town to a different business. Kind of an extra pain when you’re not even sure there will be a cart to help you move things around! But at this point, I think I’m finally angry enough to do it. For such a large company that has so many facilities they’ve taken over locally, you would think they would be significantly more organized. Get it together.

Linda King

The staff at this storage facility are consistently courteous, professional, and easy to work with. They go above and beyond to make sure customers stay informed, especially when it comes to payment reminders, which is incredibly helpful for staying on track. Their communication is clear and timely, and they genuinely seem to care about providing a smooth experience. Overall, a reliable and customer-focused team that makes using the facility stress-free. Linda Kopchala King

Kaylyn Peoples

Savannah was super helpful, a go getter, and confident in her way around the facility. She helped with all our questions, had great follow up, and ultimately helped us as we decided on which unit was the best suited. She was patient to walk us around. As for the storage facility, it has a super location, 24hour option, elevators are good, the lighting is good and it seems secure and innovative. The locks are Bluetooth and can be shared via email to additional persons you may want to share access. The pricing is competitive but the location sells this one.

Nicole F.

I cannot say enough good things about my experience with Extra Space Storage. I have had some challenges accessing my unit (due to no fault of theirs) and Savannah has been so kind and welcoming and has gone out of her way to help me and make the process as simple as possible. On my last visit I met Hunter and found him to be just as friendly and accommodating. The building itself is very clean and seems to be well maintained, and I love that they offer push carts at the front to help move things in and out. All in all a great experience in a nice facility with a friendly and helpful staff!

Buckets Boxes

I’ve been a customer here for a little over two years, and from an operational and service standpoint, this location has been consistently solid. What really sets it apart, though, is Aurelia. As someone who runs a business and values reliability, communication, and accountability, I can say she operates at a very high level. She’s proactive, responsive, and solutions-oriented—always available when needed and always focused on making sure things run smoothly. Whether it’s addressing questions, handling logistics, or navigating policy details, she does it with professionalism and efficiency. In an environment where customer experience often gets lost in process, Aurelia clearly understands the importance of service, follow-through, and representing the brand well. She’s an asset to this operation, and it shows. Highly recommend this location.