Extra Space Storage - 7196 - Fort Lauderdale - 1900 NW 19th St

Tamara Smith

January 9, 2026

If anyone on here is saying this storage location is clean then that's a total lie! This place is infested with giant sized rats! They even had the nerve to raise the payment a little over $100 so my new payment would be over $300. I moved out 11/30 before the new increased charges would go into effect Dec 1(as you can see i made my payment on nov 7th so how am i overdue for November??). So how are they gonna charge me on 11/30 saying I'm overdue when my bill was paid. Imagine you work your hard earned money to pay to store your belongings and ALL your things and kids things wreak with RAT PISS AND RAT POOP!!! YOU CANT EVEN GET TO YOUR STORAGE UNIT WITHOUT WALKING IN THE RAT POOP TO GET TO YOUR UNIT AND IMAGINE BRINGING THOSE FECES BACK HOME TO YOUR KIDS AND DOG.NOT TO MENTION HAVING A FATHER WITH STAGE 4 CANCER BEING EXPOSED TO THIS NASTINESS. ON TOP OF THAT THEY HAVE THE NERVE TO CALL ME TELLING ME THEY WILL HAVE TO CHARGE ME TO CLEAN UP THE ITEMS I LEFT BEHIND BECAUSE I COULD NOT CARRY THESE ITEMS AMONGST MY KIDS AND FATHER. I MYSELF TOOK A CHANCE HANDLING THE ITEMS WITHOUT GLOVES. THERE WAS RAT PISS OVER EVERY SINGLE THING THAT MY KIDS COUCH, LUGGAGE, BOOSTER SEAT HAD MILDEW DUE TO THE RATS PISSING ALL OVER EVERY SINGLE ITEM. THE RATS BIT THE WHOLE ARM RESTS AND BACK OF COUCH AND THIS WAS A BRAND NEW COUCH GIVEN TO MY BABIES!THERE WERE SO MANY PEOPLE MOVING OUT THAT SAME WEEKEND AND EVEN THIS COUPLE SAID THEY CAUGHT A RAT IN THEIR UNIT AND THE COMPANY GAVE THEM A DISCOUNT FOR CATCHING THE RAT! THIS PLACE IS DISGUSTING! DO NOT BRING ANY OF YOUR BELONGINGS AS YOU WILL HAVE TO THROW AWAY EVERYTHING LIKE I DID. EVEN THE RAT FELL FROM THE WIRE ROOF ON TO MY TV BREAKING THE SCREEN! I WILL BE MAKING A FORMAL COMPLAINT TO THE CITY AS THIS IS NASTY AND UNHYGIENIC. THEY DIDNT EVEN HAVE SOAP TO WASH MY HANDS IN THE BATHROOM. I WANTED TO WASH MY HANDS AFTER BEFORE I WOULD TOUCH MY STEERING WHEEL AND I COULDN'T DO THAT SO I HAD TO SANITIZE MY WHOLE VEHICLE WHEN I GOT HOME. SEE BELOW PICS AND VIDEOS OF THE DAMAGE AND THE GIANT SIZED RAT POOP ON THE FLOOR YOU LITERALLY HAVE TO WALK THROUGH TO GET TO YOUR UNIT. THIS PLACE IS NASTY, NASTY, NASTY, NASTY. THEY ARE EVEN CHARGING ME DECEMBERS FEE WHICH THEY CLAIM I WILL HAVE TO PAY PLUS THE COST TO REMOVE THE ITEMS I HAD TO LEAVE BECAUSE OF THEIR NASTY RATS, SO THATS PROBABLY ANOTHER $400 TO REMOVE FOR A TOTAL OF $700+ AND IF I DONT PAY THAT THEY SAID IT WILL GO TO COLLECTS. NOW HOW IS THAT FAIR TO ME AS A PAYING CONSUMER TO BE CHARGED BECAUSE OF THEIR NEGLECT TO THEIR FACILITY AND THAT COLLECTION WILL HIT MY CREDIT, HOW IS THAT FAIR????!!! AS A SINGLE MOM OF 2 AND A CAREGIVER I FO NOT HAVE MONEY TO WASTE AND I THINK YALL SHOULD GIVE ME BACK THOSE 4 MONTHS MY THINGS WERE IN STORAGE! THE PICS POSTED ARE NOT EVEN HALF OF THE DAMAGE DONE! NO MATTER HOW DESPERATE YOU ARE, DO NOT RENT AT THIS LOCATION!!! Edited: edited to add update. So I recieved in my email that there's a lien on the empty storage space. I've called to speak to the managers and each time one lady with a British accent told me that the manager was on vacation (that was from December) I called back in January because I haven't heard from anyone and was then told that the British lady was on vacation (I don't remember her name) so it seems as though everyone is on vacation while they mess up people's credit by adding a lien which im sure will be on my credit and a bill of $800+ as you can see that was sent to me today. Then all this time I'm thinking that a claim was opened because they gave me an email to send the videos and pictures to and I'm just now getting an email with a number to call to make the claim. So why wouldnt they just give me the number to call from November? Is there a time frame in which a claim has to be made because it seems that waiting over a month to file a claim would be absurd when I sent those pics in from December! I need all the months that I've paid you guys to keep my things secured be returned to me because that seems to be a breach of contract.

Winnie Lherisson

February 3, 2026

There are a few key important points about this storage facility. The friendly and helpful staff, the cleanliness, safety and the ease of going in and out of this facility. This storage facility checks all of these boxes. I was very lucky to have found units on the main floor. The only draw back is that if you have a big shipment, it’s difficult to use the elevators to move things in and out of your actual unit on the higher floors because the storage facility doesn’t not lock the elevator doors to help with the move.

Rose Irvin Battle

Mark is a super intelligent person, he made renting a storage unit super easy. He’s extremely helpful and pleasant to do business with. Thank you Mark.

neydjie prophete

Mark have been a great help. I was able to get a storage unit. Tama was also very respectful and kind hearted

kiana castro

Mark was great he helped me and was very patient with me and his customer service was great and that is so hard to find. Great service I definitely recommend this location