CubeSmart Self Storage - Lutz - 14902 North 12th Street

Taina Gonzalez-Ferrer

We’ve been storing at CubeSmart for the past three years and have never had any issues. Nicole and Billy are amazing, always friendly, helpful, and professional. Everyone here is so sweet and truly makes you feel valued as a customer. The facility is well managed, and it’s been a great experience from day one. Highly recommend!

Janet

I see they’re very clean. I hope they don’t have mouth running around you know destroying our property so I just say it happened to somebody else. I hope you guys correct that other than that everything‘s good thank you so much and your service.

Loiva Collins

Ashley and Nicole made my life so much easier. She was awnsome and very professional Can't wait to move in... Thank you!!!

Dan De_Oppresso_Liber

Wanted to view storage before renting, Billy met me at the site and assisted me in getting the door measurements. Nicole was great during the check in. Appreciated the great customer service.

Dylan Cooper

June 24, 2021

Renting a storage unit from Cubesmart Store #0639 14902 N 12th St, Lutz, FL 33549 has cost me thousands of dollars due to an uncontrolled rat infestation. The response from corporate has been frustrating, unproductive, and blatantly ignored. On January 8th, 2020 I rented a storage unit in order to store household items and furniture. On May 20th, 2021 I noticed that rats had infested my unit and had caused an extreme loss to my property. I notified the manager on duty and was informed that this is not covered under the insurance I purchased and they would not be taking any financial responsibility despite their clear neglect. On that same date, I cancelled my lease. Later that evening, I received a "Welcome" email from Cubesmart with two attachments. One of the attachments was a lease agreement. This lease agreement had signatures that were not signed by me. It's apparent to me that the manager forged my signature and initials in order to renew my lease and charge me monthly rent for items left in the storage unit. Frankly, I am absolutely appalled that this company would commit such blatant fraud. The reasonable estimated value for all rent paid and items stored totals $2,260.40. A request for a refund and compensation for damaged items was submitted on May 30, 2021. This is the day I received my first invoice for a storage unit that I abandoned. On June 3rd, 2021 I was contacted by TL Brimhall - District Manager via email. TL Brimhall denied my request for a refund and defended his manager's decision to fraudulently sign a contract in my name in order to continue billing me monthly (at an increased rate) despite me cancelling my initial lease per our agreement. He requested a copy of the invoice for 1 of 2 mattresses that were replaced. TJ Brimhall has not responded after the invoice was provided. It is now June 24th, 2021 and I have not received any further communication from Cubesmart. I'm also still receiving invoices for a storage unit that I do not occupy. Do not rent a storage unit from any Cubesmart facility. Corporate is indifferent and shows no regard for the best interest of their customers. Local managers are unethical and dishonest. Facilities are disheveled.