Extra Space Storage - 7573 - Doral - NW 77th Ave

Nacho

Just had an awesome experience renting a storage unit at ExtraSpace Storage; Brian, the store manager, was absolutely fantastic. He walked me through the whole process, made sure I got the best unit for my needs, and made the paperwork a breeze. Super smooth and efficient. But what really stood out was his great customer service, he was friendly, helpful, and clearly knew his stuff. If you're looking for a stress-free storage experience, I'd highly recommend ExtraSpace Storage, and Brian in particular.

Info Onatru

I don’t usually take the time to write reviews, but this one is absolutely deserved. Greshell at Extra Space Storage is truly exceptional. I ran into a frustrating situation late at night with my unit and customer service, and she stepped in when she didn’t have to. Not only did she resolve the issue, she went completely above and beyond—helping me physically move a refrigerator into my unit and even assisting with refunds tied to a location that wasn’t even hers to manage. That level of ownership, professionalism, and genuine care is rare. She treated the situation like it was her responsibility from start to finish, and because of her, what could have been a terrible experience turned into a great one. Extra Space Storage—take note. You need more managers like Greshell. She’s the reason customers stay loyal.

Femin Galan

Rafael was very knowledgeable and professional, made everything super fast and easy. Recommend this place. Very good staff

Xavier E. Sevilla

Rafael has surpassed my standard perception of professionalism. He has been kind, honest, and has treated us with the utmost care. I vouch for him and would recommend ExtraSpace Storage for his service and attention alone. Thank you Rafael, you’re an example of what customer service and relationship management should be.

Elizabeth Miqueo

January 26, 2025

If I could give 0 stars I would… someone has changed our padlock with no notification whatsoever; plus our account is up to date and no one is willing to help us open it on a Sunday as the manager is doing an oil change on his car to make sure that none of our sentimental items have been stolen. We also have been dismissed multiple times for a supervisor or manager to come to the storage unit to help us out with the unit. Will be filing a report with the BBB and the police if items are stolen from our unit. BEWARE of this storage company and DO NOT RENT FROM HERE! Zero customer service from the company at all! My review will NOT be changing after the regular operation hours.