Extra Space Storage - 7297 - Pensacola - Nine Mile Rd

K Singleton

RJ provided outstanding customer service from start to finish. He was professional, knowledgeable, and made the entire process smooth and stress-free. He took the time to explain everything clearly, answered all of my questions, and made sure I got exactly what I needed. It’s rare to find someone who is both efficient and genuinely attentive, but RJ delivered on both. The facility was clean, organized, and well-managed, which reflects the level of care he puts into his work. I highly recommend working with RJ if you need storage, he made the experience easy and positive.

Renako Banks

This is by far one of the cleanest storage spaces I have seen. You add great customer service from Darrell and RJ and that's a recipe for good business and loyal customers. Pricing is better than most storage facilities in the Pensacola and if you find one cheaper, you are sacrificing somewhere. I especially like the simplicity of the app that allows me to enter and exit seamlessly. Great job extra space!!

Tammy Greer

Darrell and RJ are the BEST! They helped us every time we had a question or needed assistance over the past three years. Even the move out process was smooth. Highly recommend if you need a safe, accessible place to store your stuff.

MJ

January 12, 2026

I've had a storage unit here for 11 months. Great facility, convenient entry, loading carts available. However, I was told that my rate would adjust up after a few months, but all I had to do was call and they would adjust it back down. This has been the case for 11 months until today. Now they want double the rent. I called and was informed that my rate could adjust every single month based on supply and demand and that this is completely normal. The person I spoke with was then able to get it back down to $5 more than I had been paying and when I asked how long it would stay at that rate he said there are no guarantees. He implied that I was being ridiculous to argue over $5, but they can raise it whenever they want. How is it that I have to sign a contract and set up automatic payments to guarantee they get paid, but I have no guarantee that my rent won't double? He said that is just the way it is and he has this conversation with customers ten times a day.

Jake Griganavicius

Outstanding service from start to finish. Communication was clear, the process was smooth, and the quality exceeded my expectations. Samuel was knowledgeable and genuinely cared about customer satisfaction. I will absolutely use their services again.