Extra Space Storage - 1366 - Tampa - Cypress St

Ivey Green

I had a storage unit here for over four years, and my experience was excellent from start to finish. The facility was always clean, secure, and well-maintained, which gave me peace of mind knowing my belongings were safe. What truly made the experience exceptional was Cindy. Over the years, she consistently went above and beyond to help me whenever I had questions or needed assistance. She was always professional, friendly, patient, and genuinely cared about providing outstanding customer service. It’s rare to find someone who takes such pride in their work and treats customers with such kindness and respect. If you’re looking for a storage facility that is reliable and staffed by people who truly care, I highly recommend this place. Thank you, Cindy, for making my experience such a positive one over the years!

Amy Greenfield

We had a second floor temperature controlled unit at the W Cypress building this past year and it was start to finish a great experience. Manager Cindy is regularly on site and we had her cell phone number if ever needed; she answered or called right back the few times we had a question about locks and move out. Very clean, maintained, good cart / wheeled flatbeds for easy transporting, always accessible.

Amy K

Cindy is always a pleasure to work with. She answers my questions with ease and makes every process easy for me. I have been a customer at this location for almost 3 years. Cindy has always gone above and beyond for customer satisfaction.

Chizzy Lizzy Achilonu

Cindy was very professional and friendly. She was also very detailed oriented and showed me around. The application process was very easy. The storage office is very clean and inviting. I was happy to do business with extra storage. The storage unit are very well maintained and great sizes to choose from.

LBoogy

January 8, 2026

I chose to move out after a frustrating and unprofessional experience. The facility manager, Cindy, refused to allow me to rent an additional unit at the same location, stating the advertised rates were only for new customers and that I would need to go to another facility. She later claimed a three-month commitment was required, and when I stated rentals are month-to-month, she hung up on me. I submitted online complaints multiple times and requested a district manager callback on at least three occasions. Customer service later confirmed that notes reflecting those requests were reviewed, yet no district manager ever contacted me. The only response I received was from a team leader who said he was only addressing rates, relied on internal notes, dismissed the conduct issue, and told me to submit an online complaint again even after I explained I already had. I was also advised to move to a different storage company to obtain comparable rates, and no adjustment was made despite a large increase and no notice. For context, I had previously raised concerns about this same manager’s conduct with district management in the past, but the issues continued. This was disappointing and avoidable.