Extra Space Storage - 1366 - Tampa - Cypress St

Amy Greenfield

We had a second floor temperature controlled unit at the W Cypress building this past year and it was start to finish a great experience. Manager Cindy is regularly on site and we had her cell phone number if ever needed; she answered or called right back the few times we had a question about locks and move out. Very clean, maintained, good cart / wheeled flatbeds for easy transporting, always accessible.

Chad Simmons

Cindy has been an absolute pleasure to work with! She goes above and beyond in helping me with absolutely anything I need. She’s always got a smile on her face and is keeping the units looking pristine! Can’t say enough good things.

LBoogy

January 8, 2026

I chose to move out after a frustrating and unprofessional experience. The facility manager, Cindy, refused to allow me to rent an additional unit at the same location, stating the advertised rates were only for new customers and that I would need to go to another facility. She later claimed a three-month commitment was required, and when I stated rentals are month-to-month, she hung up on me. I submitted online complaints multiple times and requested a district manager callback on at least three occasions. Customer service later confirmed that notes reflecting those requests were reviewed, yet no district manager ever contacted me. The only response I received was from a team leader who said he was only addressing rates, relied on internal notes, dismissed the conduct issue, and told me to submit an online complaint again even after I explained I already had. I was also advised to move to a different storage company to obtain comparable rates, and no adjustment was made despite a large increase and no notice. For context, I had previously raised concerns about this same manager’s conduct with district management in the past, but the issues continued. This was disappointing and avoidable.

Ashley Abramson

Cindy is absolutely wonderful this storage space would not be what it is without her!! As long as she stays this is the place to go! I will say the only downfall is the constant raising of rates that corporate does randomly though!

Lamont Daniel

Cindy did everything she promised she would do and that’s take care of me. Every outstanding and considerate person. Looking forward to doing business with you in the future. Blessings. 🙏🏾