Public Storage - Tampa - 3413 W Hillsborough Ave

Being a first time customer I didn't know what to expect but the customer service agent made it simple to accomplish.

Ariana was very prompt, friendly and efficient. Within minutes of my reservation she called me to go over the next steps of storage. It was definitely a personalized experience and if I ever have to rent again I'll choose public storage. Only thing I wish I was advised is that they require you to have a disc lock and they sell for 25. Save yourself time and money and buy at Walmart or lowes for less than half the price.

They only have 2 moving carts available to help assist you, they used to have 3. The last 2 times I went to bring some furniture to place in storage the experience was unacceptable and I felt mislead by the associates who signed me up. Feb 3rd: I couldn't find one, went to the office in which I was initially told there should be one. There weren't any and was told by the associate I would just have to go find one and ask who is using it if I could use it after them ! I checked all storage isles of both buildings and couldn't find one. I am not a professional mover so I rely on those carts and ended up carrying individual items on numerous trips up the elevator to my storage unit. I couldn't complete the move because some items were to heavy to hold and carry that far that long. I was not happy but ... hoping for a better experience next time. Feb 10: I see 2 carts in office but it was locked. I was told by a handyman or some guy hanging out that the associate was showing units to some people. I ended up finding them but had to wait for them to view all possible units that could meet their needs. I waited and waited. Then was told I had to leave my car keys as insurance so the cart doesn't get stolen !!!! I had to get my unit lock key off my key ring and leave my car unlocked while I went up and down to my unit. I am really disappointed and if the next time there is a problem ... Public Storage is not the right place for me.