SpareBox Storage - Athens

Nice facility and definitely feels safe. Always very clean and easy to navigate. I would recommend that they put more moving carts out. Sometimes you have to go to a different floor to find one. 2 or 3 carts per level would be a nice addition.

My daughter had a confirmation for a storage unit here and when she went to move her stuff in, they said they gave her unit away and there was nothing available. This is unacceptable!! She is now scrambling to have to find another unit asap because she has to be out of her house today.

This was a locally owned storage facility with a manager on site. Clean, orderly and safe. Then they sold to a corporate company called Sparebox and completely removed the office and all onsite employees. So no one works there on the property at any point during business hours. Last year, the door to the facility was broken for over a week and no one came to fix it - so non renters could walk in and out as they pleased. Super scary situation. I don’t feel comfortable being in a huge building with long corridors and no attendant. Again, during business hours. Customer service toll free number is laughable, it’s outsourced to another state without anyone local to address problems. Two rent hikes in 12 months. Now paying close to double where I started in 2 years. Awful experience and company.