USA Storage Centers - Killian Hill

Brandi C

June 6, 2024

I would give the business 5 stars if they actually responded to emails. I have two units and one of them has a small amount of items because I haven’t been able to use like I’d like. The door won’t stay open. I lift it and it slams shut. I had to use items from my unit to keep it open and damaged them in the process. I work nightshift and I sleep during the day. Email is my main form of communication. I received a voicemail asking if I could come by my unit from 8-11am. I responded via email after I woke up during non business hours. No response. I’ve sent NUMEROUS emails and not one response. I’m paying for a unit and can’t use. Complete waste of $. I don’t understand the point of having an email address if they dont/wont respond?

MrMrs Moon

November 11, 2025

This is what your raised rates get you. An unsecured facility, no staff ever on site, no one answering calls or call backs and trash all around property. Pictures are time stamped to show 2 different days 3 days apart and still nothing has been fixed!

Brian Hunt

The best customer service I've dealt with in a long time! Forgive me but I'm bad with remembering names, but the lady who set me up was absolutely a joy to talk with and she knew her stuff! I wish more customer service experiences were like that! Maybe she should consider starting a business training/teaching what customer service should be! Wonderful! Thank you! Brian.H

Michael S

October 28, 2025

If you want a storage facility that every 5 to 6 months raises the cost. Never has anyone on premises. When you do get a hold of customer service their always short and rude. A Property that is ran down and always dirty and storage units have water entry that no one will fix or even look at. Then This is the place for you!

Fred Fozzy

January 8, 2025

Do not rent here. There's never anyone on site. I mail my payments directly from the bank, and in the last 4 months, they've managed to lose 3. I've talked and talked to customer service, but they cant get anyone on site to respond back to me! Wish I could give them a zero! Update 1/8/2025 I mailed out my payment on 12/05/24, to the address listed on my invoice, and received another notification that my payment is overdue. These folks have to be the worst business I've ever dealt with!