Extra Space Storage - 5057 - McDonough - Westridge Pkwy

Iesha

Kwana was amazing! She helped me switch my storage unit to a bigger size and made the whole process smooth and stress-free. She was very polite, knowledgeable, and honestly had me laughing the entire time — her personality made my day. Great customer service like this is hard to find. Thank you, Kwana!

noluvyg

Kwana at Extra Space Storage was extremely helpful and professional. She made the whole process quick and easy, answered all of my questions, and made sure I understood everything clearly. Her customer service was excellent and she had a very positive attitude. The facility was clean, organized, and felt secure. I really appreciate how patient and friendly she was. I would definitely recommend working with Kwana if you need storage!

Whitney Turner

February 8, 2026

I definitely feel scammed. I have the smallest unit and the payment doubled after three months with absolutely no notice!! 24/7 customer service never answers the phone and makes you leave a message but never returns the call. Increasing a payment to twice the amount with no notice is unacceptable.— Update: I was sent proof that a notice was sent to a previous address. I do believe everything should be emailed like all the other notices I receive though. Nonetheless, Kwana was able to assist me and provided reassurance about choosing this company.

way2fran

Kwana was fantastic. She took care of all of our needs in one visit. She got us boxes, showed us our storage space, and gave us tips on getting organized We even got to buy locks at her location. Would definitely recommend.

Jose' Gonzalez

Kwana was fantastic she was so helpful. She help us with our needs and we have a handicapp disability. I highly recommend Kwana and this location. Very clean storage space and welcoming .