Extra Space Storage - 6491 - Ringgold - Bookout Rd

Ricky Ruscillo

We are so pleased with the level of service that we consistently receive. Lorie is so helpful and very attentive to any questions or concerns that we ever have. We feel so valued by Lorie and this storage location.

Rachel Quinn

Lori was a great help! She took us to view our unit before purchasing and answered all of our many questions! She helped us go over our options and figure what would be the most cost effective! The location is well maintained at first glance and you could tell the take care of the property. First impressions were great and we are excited to have our things here.

JW

Lorie at Extra space storage was very friendly and very helpful with every bit of information she gave me with the unit I cleaned out. She was a very kind woman and bonus points for her on the deposit return I received. 5 stars and very satisfied all the way with her services!

Embrace music

Great customer service. Was helpful throughout the whole unit cleaning process. Lorie was communicative and respectful. Overall a wonderful Auction cleaning experience.

Shelby

February 12, 2026

This review is not a reflection of the employees; they are fantastic and very helpful. However, the consistent issues with the gate are what influenced my decision to move to another facility. There have been multiple instances where the gate failed to work via the app or the keypad. On the day I moved out, the gate would not open, leaving at least five vehicles waiting to get in. While this is one of the nicer storage buildings in the area, paying $110/month and not having reliable access is unacceptable. While employees can manually open the gate during the day, you are essentially locked out if it breaks after office hours. I even spoke with a couple who missed an entire trip because they couldn't retrieve their vehicle after office hours due to the faulty gate. I hope the owners address this for the sake of their remaining customers.