Extra Space Storage - 3325 - Aurora - South Lake Street

Briana LaGrone

June 7, 2026

If I could give this location no stars I would. But you can’t anyway I DO NOT RECOMMEND THIS LOCATION. The building is very old and has mice. I found mice droppings in my unit which is why I moved out. I was only storing stuff here for about 6 months before I found mice droppings in the unit and on my furniture. When I talked to the manger Tim about the mice his response was basically “well it’s a 140 year old building.” Tim was also never very nice. My move in experience was horrible there is no easy way to move into this building if you have a large moving truck. There are no maps the carts are never where you need them. If you enter in one area of the building good luck trying to get to the other side without having to go back out the building and drive around. Again maps throughout the building would be extremely helpful. I used to store at the location in Naperville and I never received sooo many calls and texts about my payment. I would tell Tim and everyone else I get paid bi weekly I will pay it on my next pay day STOP calling me but they would still continue to call. Never had that issue in Naperville Ginger was cool and always nice. Anyway don’t rent here the manager sucks and this place is old and infested with rodents.

Princess Julie

December 2, 2025

The white dude who works the front desk is rude. He forced me to write a review the minute I walked in the door before I got to know the place. After one month of renting he demanded to see the inside of my unit before renting another smaller unit for the new month period. That's a huge invasion of privacy and he wouldnt rent to me without that... So had to stop here all together it a waste of time on invesment unless you're willing to deal with that kind of stuff. None of his business what's in my unit...

Carlos Reyes

October 22, 2025

My unit is on the third floor. It's clean, easily accessible. The staff is friendly and helpful whenever I have questions. My only reason for not giving 5 stars is the limited amount of carts on the first floor.

Gabby E

I had an amazing experience with Nina at Extra Space Storage. From the moment I walked in, she was very friendly and made the whole process simple and easy to understand. She took her time answering all my questions and helped me choose the right unit for what I needed. You can really tell she cares about the people she helps. The facility was clean, secure, and organized, and she made me feel comfortable knowing my things would be well taken care of. I truly appreciate her patience and professionalism. Nina went above and beyond. I highly recommend coming here and asking for her.

Marat Sabirov

March 19, 2026

The guy who's working there is extremely slow. Every time when I come I have to wait him to open the office or let me in to the backyard. And of course I called him in advise before coming. Also he's rude. I'm paid customer not the random guy from the street.