Extra Space Storage - 1810 - Chicago - 601 W. Harrison Street

Silvia Bilacchi

October 15, 2025

My storage unit was broken into, and I’m extremely upset. While the staff has always been friendly and helpful, there is clearly no real security at this facility. There’s only one security camera near the elevator, which means you’re completely in the dark if anyone breaks into your unit. Needless to say, I’ve now installed my own cameras and an alarm system inside my storage unit until I can move out. I expected much better security and protection for my belongings. Sadly, I’ll never use Extra Space Storage again and do not recommend this location to anyone looking for a safe, secure storage facility.

Bridgett Palmer

Miguel V. Was so helpful and a pleasure speaking with him today. He explained things to me with patience considerate time and effort. This sales associate is very knowledgeable of his job. Even suggested to me to have a great day good customer service.

Mavi Naiser

Lety and Keven were really professional. Guys keep it up

Daena

Jimmy offered EXCEPTIONAL customer service! He, accurately, suggested the appropriate size unit to store my belongings; additionally, he offered his professional opinion on how to situate the items inside the unit! Jimmy was patient and incredibly compassionate, with me, when I shared that I was only in town for a few days to store my late mother’s possessions until they are shipped, next year. Jimmy is a true “storage and moving professional”! He is a value added employee and an asset to the ESS corporation! A million thank you’s, Jimmy, much appreciation!

Alexander Katsoulias

I needed to grab a storage unit to move extra items out of my garage, Patrice was very helpful in securing a space the same day. Highly recommend working with her.