Extra Space Storage - 8385 - Chicago - N Northwest Hwy

Patricio A

February 28, 2026

I've rented at different storage units around Chicago for a number of years and they are mostly the same. However, at this place I am on the third floor and they did not finish the floors so it is just unfinished concrete which gets dusty and will get dust on your clothes when moving stuff and the stuff in the storage unit. I've never seen this before. Another issue is they keep their temperature lower than most other places, at least on the third floor. I would recommend renting at any other storage facility.

Rob Caro

Lisa and Soshe made my Saturday absolutely shine! I know it might sound unusual to say a storage facility is my favorite place, but Extra Space Storage on Northwest Highway has completely earned that title — and my visit this past Saturday is the reason why. I came in needing to expand my storage unit, which can sometimes feel like a logistical headache. But Lisa and Soshe turned the whole experience into something I genuinely didn't want to end. They were efficient, knowledgeable, and made the entire process feel completely effortless. Not a single moment of confusion or waiting around — just two incredibly capable people who clearly take pride in what they do. What really stood out was how pleasant they made everything feel. Their energy was warm and welcoming from the moment I walked in. They answered every question I had, helped me figure out exactly what I needed, and did it all with smiles that made the whole morning feel like a joy rather than a chore. Lisa and Soshe, you two are genuinely the best. You didn't just help me increase my storage capacity — you gave me one of the most unexpectedly wonderful Saturdays I've had in a long time. If you're looking for storage in Chicago, don't hesitate. Come here, ask for Lisa or Soshe, and prepare to be delighted. 🙌

Monette Sanchez

Johnny is amazing I had a issue with a leaking pipe into my storage and he is so helpful he fixed the problem right away within a week. He is new management and address my concerns promptly. Thank you 🙏 you saved my items from being destroyed

Ross Mahowald

Johnny here is awesome! Set us up for a transfer and better price so fast. Super efficient and respectful. Great customer service!

Gabriela McVey

Lisa was very helpful as she walked me through my storage options. She found me a great deal on a 10x15 climate controlled unit close to the elevator so that the movers would have easy access. She answered all my questions. I would highly recommend working with Extra Space Storage — their customer service is always on point!