Extra Space Storage - 6962 - Orland Park - Orland Square Dr

seven hill

I recently had a great experience with Extra Space Storage and would highly recommend them to anyone in need of a reliable storage solution. From the moment I walked in, the staff was friendly, professional, and eager to help me find the right unit for my needs. They took the time to explain pricing, security features, and access hours clearly, which made the whole process smooth and stress-free. The facility itself is clean, well-lit, and feels very secure. I especially appreciated the climate-controlled units and the easy access to my space whenever I needed it. The property is well-maintained, and it’s clear they take pride in keeping everything in excellent condition. What stood out most was the customer service—any questions I had were answered promptly, and they made sure I felt confident about my choice. Overall, Extra Space Storage offers a combination of convenience, security, and outstanding service that’s hard to beat. I wouldn’t hesitate to use them again in the future.

Red

Evelyn was great and so helpful. The transition out from my unit was seamless thanks for Evelyn. I won’t be needing storage any time soon, but I can’t stress enough how I’d come back to Extra Space every time should I need it! Thank you to the amazing team at the Orland location.

Jennifer Garcia

The whole process was smooth. Evelyn was not only friendly but hilarious and helpful. She made the process fast and easy. The facility is clean and well maintained. Highly recommended.

J T

February 18, 2026

Today, I informed John that I had lost my storage unit keys and needed the lock removed and replaced. He looked for drill bits but said he couldn’t find them and suggested I come back the next day. I told him I didn’t want to return if the drill bits couldn’t be located. He began giving me a phone number verbally, but I didn’t have my phone, pen, or paper on hand. I asked him to hold on for a moment so I could write it down. At that point, he slammed the storage door where supplies are kept and said we should go back to the office. I asked if he had an attitude. His response was, “I’ve been looking for drill bits for ten minutes for you because you lost your key.” I told him his behavior was rude and unprofessional. This is a storage facility—lost keys and lock removals are not unusual, and there should be proper tools readily available. His comments made it clear I was viewed as an inconvenience. John’s conduct shows a clear need for customer service re-education. Situations like this will happen again, and customers should not be treated poorly for them.

Timothy Russell

Ms. Evelyn Perez, is the best customer service representative I have never received a warming welcome to her company. And I will tell others about my experience at exact space storage.thank you Ms. Perez 👍👍👍👍👍