Pro Self Storage - Wilmette

Edin

March 9, 2025

Honestly I don’t know where to start and at this point even if it matters but I just had to leave something behind before I make the next transition. I have had a unit here since 5/1/2024. The monthly cost was $20 for a 5x10 where I paid $245 for the whole year. I just recently got a letter that my monthly cost would be going up from $20 to $99 which was absurd. I called and talked to Randal who advised me is the manager and explained to me that rates are based on local data research but when analyzing selfstorage.com most prices come back between $15-$50. Pro self storage has a winter promotion for $35 and their standard rate is $40 for a 5x10 unit. Once I explained all this to him he said he will escalate this to corporate and work with me also asked me what would I be comfortable paying and I said I understand it is under new management so if the price goes up $5-$10 I can work with it but $99 feels like a scam for a 5x10 unit. So, the next day he called me back and said they were able to lower the price from $99 to $50 for this 5x10 unit meanwhile their website states $40. I know this place got bought up but why advertise something you don’t uphold. Has anyone else experienced this under new management? Ever since I got this unit I have been telling anyone I know moving and just in general that needed space to consider this storage but now I am just flabbergasted and need to make arrangements for my move. I don’t know if I was specifically targeted but I would love to hear other situations before I make my move. I have been currently offered a monthly rental by public self storage for $23 which is inside and not that I need it to be but compared to pro self storage in Wilmette it definitely makes sense. If anyone else has experienced this or similar please let your voice be heard as I just don’t get it unless I am being specifically targeted. Randal stated those are promotional rates which are bound to change but $20 to $99 than $50 while advertising $40 is like gouging your current customers. Once again if anyone has experienced this under new management please speak your mind. Thank you!

Mirnes Neziric

Ian did a great job of finding me another unit when the first one didn't work out, and was very communicative when doing so with phone calls and text

Junior Bouzi

Ian was a great guy and has excellent customer service and went above and beyond his job expectations for me. Thank you!

Alison Uhler

The pricing is competitive, and the staff's professionalism and friendliness make the entire process seamless. Ben is really helpful and professional. Highly recommend Pro Self Storage to anyone in need of a reliable storage solution!

Sara Kunc

Ben came in and helped me out. He was really polite and patient with me. I couldn’t have asked for a better person to help me.