Public Storage - Merriam - 7100 W Frontage Road

I was assigned a unit that was not compatible with my needs. Even though I indicated I needed boat storage, I was assigned a unit that was not accessible for a boat on a trailer. The lady on the premises Monday, 5/27 was very willing to make a unit switch but did not seem to be familiar with the computer system. The additional administrative charge due to the change of units should not have been charged to me, as the assignment was done without regard to my expressed needs. Two days later, the on-line access through the application on my phone would not work. The system displayed the message that the gate could not be found. I called the local facility and left a message but have not received a return call to date. Very dissatisfied with this storage facility customer service.

Found the storage before it opened. Downloaded the app and opened the gate at 6 am and proceeded to unload.

Manager was super fantastic and Abby who had started that day was amazing. They both made me feel great.