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StorTropolis Self Storage - Shawnee

20500 West 66th TerraceShawnee, KS 66218(512) 361-1686

4.5 out of 5 - based on 4 reviewsStorTropolis Self Storage - Shawnee

About StorTropolis Self Storage - Shawnee

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Customer Reviews of this Facility (4)
Solid choice for storage
I primarily picked this facility for its location and listed unit price. When I went in to do the paperwork, they added an additional $12 to the original price because it is a “smart unit.” It is still a good value but would have liked to know the actual total before reserving. The facility and unit itself are nice, and I was set up with a unit on the first floor by the loading dock, which is super handy. The staff were very nice and helpful so I feel at ease having my stuff stored here.

StorTropolis Self Storage - Shawnee

Price - 4/5
Paperwork - 5/5
Service - 5/5
Cleanliness - 5/5
Facility was clean, secure and easy to move my things into.
Facility was clean, secure and easy to move my things into.

StorTropolis Self Storage - Shawnee

Price - 5/5
Paperwork - 3/5
Service - 5/5
Cleanliness - 5/5
Why I moved out.
I only have one complaint about StorTropolis. Every year my rates increased more than 10% while they advertised my same storage unit for much less. I requested the lower rate and the only way to receive the lower rate was to completely move my stuff completely out and into the same size unit. I played the game and got my cost decreased, but it was quite a burden and took about 4 hours of my time to do it. The new unit pricing is comparable to other companies; however, the increase cost for existing customers is extremely unfair (as marked above). If StorTropolis changes this treatment of existing customers, I would recommend them to others. I guess I will know within the year.

StorTropolis Self Storage - Shawnee

Price - 1/5
Paperwork - 3/5
Service - 4/5
Cleanliness - 4/5
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