Public Storage - Florence - 7551 Industrial Road

Anna Muething

All good experiences - absolutely no complaints. Easy to get a unit quickly, affordable and James @ Industrial Road, Florence, KY is always on point. He’s friendly, responds quickly, and super helpful. No need to hesitate leasing here- no issues- and if you did- ask for James! He’ll get it done.

Judy Spencer

January 6, 2026

I moved out of my unit on the 1st of the month. The company wanted me to pay for the entire month. After weeks of unanswered phone calls, emails, talking to rude, incompetent non English speaking agents on the 800 number; I finally got resolution to the issue and it is resolved to my satisfaction. James, at the Industrial location is a super great guy; he did everything he could to help me resolve my situation but he could only do so much. His efforts are appreciated. Public Storage needs to get rid of their service agents. They do not speak fluent understandable English, they are not customer oriented, they do not care about anything but sticking to the script they are required to read. Trying to get past them is almost impossible. Will I rent from Public Storage again? Most likely not. Should you do your research and due dilligence for this company? Yes, you should.

Derek DeHart

James was a big help when I needed to work through settling a storage unit my mother left behind after her passing. He was compassionate and empathetic and demonstrated real commitment to getting things resolved on my behalf. Working with James was a big relief in an otherwise horrible situation.

Chris Coles

Stopped by to ask a few questions and get a quote. The folks there were amazing! A young lady I think her name was Amber? And a guy, Tim i think? Couldn't have been nicer. When the month starts you will defiantly be getting my business!

Carley Ford

November 2, 2025

I originally gave a 5 star for convience and most definitely pricing. I now withdrew that 5 star because the pricing went from 90 a month for a small unit to now 150.00 insurance included. I'll be easily loading up my little bit of belongings and going back to compass storage in Hebron. I was warned this was gonna happen. Oh well lesson learned and another business earn.