Extra Space Storage - 7085 - Louisville- N Winchester Acres

Ammar Hadi

December 1, 2025

I chose Extra Space Storage because I needed a long-term storage option close to my shop. The online price looked perfect — around $60/month — and that’s what convinced me to reserve a unit. What I didn’t realize is that the online rate is really just a teaser price to get you in. Within less than two months, my rate went up significantly. After that, it continued to climb every few months with no real explanation. A few months later, I received another notice saying the price was going up to $199/month. That’s more than triple what I originally signed up for. Yes, the rental agreement mentions that they can raise the price, but the way it’s done feels very misleading for anyone planning to stay long term. If I knew the price would jump this fast, I would’ve looked for a different facility from the start. On the positive side, the facility is clean, well-maintained, and organized. The staff have always been friendly and helpful, so I have no complaints there. But overall, the pricing model is the biggest issue. If you’re looking for long-term storage, be prepared for constant increases. It might work for short-term use, but for long-term, the cost becomes unreasonable very quickly.

Tanner Rawlins

Charlie’s facility is the nicest looking facility in all of Louisville. You truly cannot ask for a better facility and manager. Make sure to check out his restroom in the office, he keeps it so clean you could eat off the floor, and the wall decor is something you won’t believe until you see it. Charlie loves to answer any and all questions and if you ask him about his co-workers he will go on for days, that’s the team player he is. This review should be worth 100 reviews because Charlie’s hard work can’t be summed up in a review. If it is cold outside please ask him for one of his many coats, he keeps them to donate to the homeless

Jeff Gladney

March 4, 2026

There is always something broken or not working. Dumpster next to the exit gate is always over flowing with trash. But my number 1 problem is the pricing. There are large increases, almost double ever 3 to 6 months. No notice or warning. I have complained multiple times and they say sorry. No business should be allowed to repeatedly increase your rates that often.

Ivette Braithwaite

I have never used storage facility before and was Leary on the qualitt of storage. The staff especially Chad went above and beyond with customer service. Took time to explain that everything is climate controlled so I know some specialized item are going to be safe. I have been shopping around for facilities but Chad's professionalism, energy, and knowledge sold me here. Best choice I ever made. My items do not have just storage but a home. Thank you CHAD and extra space storage

David Alvey

It was very easy to rent a unit on the phone. Everything was explained to me and when I went to the unit I ask the the employees a couple of questions. They were very professional and answered my questions I gave me directions to my unit. All together it was an easy and pleasant experience. I would highly recommend them.