Public Storage - Baltimore - 4343 York Road

Ashley Curry

April 14, 2026

My stuff was destroyed by Vermin and the latch to my unit was left unsecured for a month the front desk attendant left it that way after being given in her hand the screw to the latch. I had to go back to the property and ask why it wasn’t fixed.She acted extremely nonchalant and pretty much told me I could have fixed it I just didn’t . I had given her the screw 3 weeks before. Homeless people are living in the facility as well. When I asked the attendant about the homeless person she told me yes she stays here it’s really sad. So having my unit unlocked with homeless people entering knowingly was extremely uncomfortable for me. The mice created nest in my unit. My furniture had mold and mice droppings all over it still no sympathy. I asked her to call the manager and she responded with no because it’s not an emergency. Extremely unprofessional please do better nobody deserves to go through this

Carolyn Jones

I've been with Public Storage for almost ten years. I know my property is safe the building is clean and well lit. But most of all it's the Staff they're amazing team as well as People. So Thank you for being the best part of Public Storage York Road❤️❤️❤️

No Name

April 16, 2026

Location is not managed well and customer service is horrible. These people tried to lock me into paying an additional 2 months because I forgot to remove the lock. They wanted to make me wait 2 months to default on the account before removing the lock. Sounds like they were really trying to extort me for another 2 months rent. Ended up having to call the corporate office who demanded the location remove the lock. After 3 years of consistent payments without being late, this is the thanks I get??? Plus my unit was covered with rat poop. If I were you I would go somewhere else

Kate Tsonos

February 19, 2026

We have had our travel trailer parked here for a couple of years. The rate increases became unsustainable - so we decided in January 2026 that we would be moving our property at the end of January to avoid the rate increase set to take effect, pushing us to over $300. Then freezing temps paired with the winter storm of ice rolled in. We attempted to get our trailer out (personally attempting to shovel), the parking lot was only minority plowed, and a feet of thick ice preventing us from moving our trailer on at our rental space. Alejandra was amazing at assisting us, she tried reaching the DM to no success then gave me Keith the district managers phone number -- in an attempt to have him remove the snow/ice on his property so that we could move. He never responded. I called three times, left voicemails. He indirectly responded to Alejandra who then reached out to me - letting me know that because of the condition of the lot that Public Storage York Rd would reimburse us for the month of February, and when we were able to come move the trailer when inches of ice was gone they would credit us. It is now 2/19, we are picking up the trailer to be moved (because temps melted the ice allowing us to move the trailer), and I am told that Keith wanted me to move my trailer last weekend and now won't reimburse. Keith at no point treated us properly, never spoke to me personally at any point, and then had a secret requirement that wasn't relayed to us as clients after an agreement had been made. Overall, I would love to hear from Keith's supervisor. This was bad business and extremely poor management of a facility that cost an arm and leg to park in.

Matthew Bird

Easy to set up a reservation and get moved in 👍 Staff are easy going and very helpful 🙂 I've had a unit for a couple years and just added a second one to help with some family stuff. Would recommend if you are in the market.