Mini U Storage - Capital Plaza

They offer a free truck with move. The truck is a 2005, dented, rusted and scratched truck that is so filthy it probably has never been cleaned. I didn’t even want to put my cup in the cup holder. The truck died and I was left on the street with items in the truck from 10:30pm until 1pm the next day! They have no night customer service, I called and emailed multiple times explaining we were stranded with no support. I tried to use my roadside assistance but the truck was too large. When the office opened and they didn’t find the truck instead of calling and offering assistance, the office manager sent an email saying the truck always worked before. They then emailed the corporate office,which she said was in California, and offered me no assistance. I had to rent another vehicle to take our items out of the truck to get them to storage. I explained that the confusion with the office hours and truck caused me to have to change my flight and rent a vehicle and they offered no compensation or apology whatsoever. The manager and assistant claimed to have gone to pick up the truck and explained that the truck wasn’t in gear which was why it wasn’t starting. They never offered me this solution in email or on the phone. They did not attempt to come and assist me, but went and got the truck when I left it on the road. They made no attempt to assist me or my son. The units are not inside units. It is a completely outdoor facility. You walk up to a driveup unit and put your items inside. The only reason I didn’t go elsewhere was because I couldn’t miss a second flight.

Found this storage facility online after looking at almost 50, they had the best value, location and the staff I encountered was super nice, knowledgeable and helpful.

Overall good experience. Office staff awesome. Explain everything property clean. Easy move in process