Devon Self Storage Springfield, Massachusetts

Joellen Gardner

May 13, 2026

I rented a space in June 2025 while o was transitioning a move from Florida to Massachusetts. I moved in without a problem, and had no complaints while I was renting. After my move was complete, I moved out in September 2025. I had paid automatically every month because they make you, and received a move out notice with a $0 balance. Everything WAS good, I WAS happy, fast forward to May 2026. I received a notification on my credit alert that I had an account in collections with Devon Storage for $261. Needless to say I was shocked and disappointed. Not once did I receive a phone call or a letter stating I owed any money. I called them, asked to speak with a manager and was told that I would receive a call back. I went ahead to Devon to see if I could talk with someone, who identified themselves as the manger and he was rude and abrupt stating “ my manager is already aware and said he’s going to call you” I asked what the mangers name was to which he said “James”. It’s been weeks and James still hasn’t returned my calls! I haven’t heard from ANYONE AT DEVON! Nobody can explain why this happened. Poor customer service!!!!

Noel Viera

Went today to get a space and was a really good deal I ended up getting two spaces. Management was really helpful and gave me all the information need it. Plus I got a free month!

Karen Eberhart

I arrive at the facility and was greeted by Steve. He was absolutely friendly, kind and extremely helpful. A very pleasant experience. And the units are clean and secured.

Tina

October 8, 2025

The manager here is extremely rude and unprofessional. He refused to let a disabled young man sit for a few minutes to rest, locked doors without warning, and treated the family like they weren’t welcome. Families already under stress deserve compassion, not humiliation — I’ll be moving my belongings to another storage facility soon. Full Review: I’ve had this storage unit for only a few months, and at first I gave 5 stars. I’m changing it to 1 star after repeated negative experiences with the manager. Even during sign-up, I felt misled. The promotion for a free month didn’t add up — I was still charged, and the math wasn’t right. I let it slide because I needed a unit quickly, but now I see that was a mistake. The most recent visit was the worst by far. I was helping a mother and her disabled son, who are already dealing with serious personal trauma. The young man was overheated, visibly stressed, and about to faint. I politely asked if he could sit in the waiting area chair for a few minutes to rest. The manager refused, saying he “doesn’t appreciate people lingering in his office.” He even turned to the mom and asked if she was “going to sit with him,” as if anyone was asking him to babysit. That was insulting and completely unnecessary. When I asked where the bathroom was, the manager himself directed me through the office. We used it quickly and quietly. But as soon as we came out, I discovered he had locked the office door behind us. Instead of giving me a simple heads-up — like, “I’ll be locking this door, please use the other way out” — he forced me to track him down. When I asked why, he told me he doesn’t like people “using his office to get to the bathroom.” That’s ridiculous, because I only went that way because he sent me that way. If he didn’t want that, he could have walked us out and shown us the other entrance from the start. This made a simple visit into an unnecessary and humiliating ordeal. Security cameras will show that I wasn’t doing anything wrong — just following the directions he gave me. This manager acts like the office is his personal property and customers are beneath him. He is the face of the company, but instead of professionalism, he shows arrogance and hostility. Customers rent storage because they’re already under stress — they should not be made to feel invisible, unwanted, or looked down on. There are plenty of other storage facilities with lower prices and managers who actually respect their customers. I will be moving my belongings to another facility very soon. If you value dignity and respect, don’t come here.

JS Dejesus

June 10, 2026

Customer service by victor was great when I called to rent my storage for my motorcycle and I been putting away my motorcycle there everything been great only thing I went to use the bathroom today when I went to bring my motorcycle and it was really nasty 🤮