Extra Space Storage - 6861 - Woburn - Salem St

Lauren Presant

I can't say how appreciative I am of Sharon! I have a complex storage situation and her patience, empathy and willingness to discuss my options with me was so helpful and appreciated. I have never rented and had so many questions. Nonetheless she answered them all with kindness and knowledge. I feel so glad that I was able to talk to her and now feel empowered about my options and how to move forward. Thank you Sharon! She has A+ customer service and I would recommend this facility to others based on my experience.

Evgenii Sharkhun

Adolfo is absolutely fantastic! From the moment I arrived, he was friendly, professional, and went out of his way to make the rental process quick and easy. He explained everything clearly, helped me find the right unit for my needs, and made sure I understood all the details. The facility is always clean, secure, and well-maintained — you can tell Adolfo takes pride in keeping everything running smoothly. Customer service like this is hard to find these days! Highly recommend this location and especially Adolfo for anyone needing storage. Best, Eugene, Atlant Moving Company

Jeanne Marie Arsenault

I would like to formally acknowledge Sharon, the manager at ExtraSpace, for her exceptional service. From my initial telephone inquiry, her communication was highly efficient, accurate, and prompt. She was consistently professional, courteous, and provided comprehensive information throughout our interaction. From the moment of my arrival to the completion of my storage rental, I was impressed by her precision and her willingness to exceed her standard duties. She offered optimal options tailored to my storage needs and presented a range of solutions suited to different time periods. Sharon's knowledgeable guidance, which I was previously unaware of, enabled me to save both time and money, ensuring my peace of mind. Finding quality service that is also cost-effective is often challenging, as frequently highlighted by customer service representatives. On a scale of one to ten, I would rate this company, and specifically Sharon, a perfect ten. I encourage others to consider utilizing their services for storing valuable belongings, as this has been one of the most positive customer service experiences I have encountered with a reputable company. As a business owner and single mother, I, like many, seek reliable quality customer service and trustworthy companies. My experience at ExtraSpace was exceptional; it alleviated my concerns entirely. When I entered the facility, I was initially anxious about completing my tasks within a limited timeframe. However, I left feeling confident, having accomplished everything efficiently and knowing I had engaged with an honest and dependable company. Unfortunately, positive customer service experiences are often underreported; typically, focus is placed on negative feedback. Therefore, I urge anyone in need of storage to contact ExtraSpace without delay, trusting that they will provide the same high level of service I received. As a satisfied customer, I can attest that they will fulfill your needs promptly, whether immediate or scheduled for the future. In conclusion, I extend my sincere gratitude to Sharon for her professionalism, expertise, and understanding. Her contribution was integral to my positive experience. I hope the company recognizes her value, as her role exemplifies the standards of excellent service. I encourage others to engage with ExtraSpace, whether by phone or in person, to experience firsthand the quality of their service. Once again, I thank Sharon and the team at ExtraSpace for their outstanding support. I look forward to future engagements with this organization. Respectfully, Jeanne Marie Arsenault, Wilbur, Massachusetts

zak veasy

Extra Storage did an amazing job helping me during my relocation. I had multiple packages delivered directly to the facility, and the staff handled everything smoothly and securely. They kept me updated, made the process stress-free, and were always friendly and helpful.

Donna Jean Sullivan

I appreciate the immediate care & concern addressing my needs at Extra Space Storage, on Salem St. in Woburn, by the Supervisor Adolpho. When I presented my anxiety about a problem that I saw no solution for, except to pack up my belongings & vacate the premises, Adolpho was very understanding and assured me, he would find a solution right away. He noted I had been a loyal customer for over 10 years & wanted me to be satisfied & continue as a customer. I am deeply grateful for Adolpho’s concern and the speed with which he addressed my issue & resolved it to my utmost satisfaction!