Devon Self Storage - 9285 - Ball Ave

Shirley Hanners

I rented a unit when it was Cube Smart. Received a notice it was now owned by Devon Self Storage. Had auto pay set up but because it was taken out in the middle of the month it was changed to the first. There was a glitch at first but Jessica was a blessing. It too a few attempts but she had everything sorted out quickly. When I needed a larger unit Jessica again was a tremendous help. She has been gracious and knowledgeable anytime I called for assistance or had questions. It is a pleasure to have the kind of customer service she has provided.

Joey Washlow

After switching companies from Kent County Self Storage which I absolutely hated, CubeSmart has been an amazing change. Shelly is a great employee and representative of this company. Her customer service is by far one of the best that I've had. I'm extremely impressed with this company and the way they conduct business. I definitely recommend them for any type of storage need.

River Camargo

August 20, 2025

terrible experience with this company. Auto pay was selected on my account which was confirmed by the store manager. After trying to access my unit, my code would not work. Their systems did not take my payment and no alert was made about this and my account was put into unpaid status. They are requiring that I pay a late fee to be able to access my unit. My unit should be fully paid up and has been paid up since before the old company (cubesmart) was acquired. I would be happy to pay my monthly fee and access my unit if they would take off the late fee that is their fault. Unfortunately, customer service as I’m told is the only way for that to happen and it will take one to two business days to talk to a human. I live out of state so I am now between the choices of just paying the unfair late fee or returning to Pennsylvania with all of the items in my car. This on top of increasing my rent every single month is not OK. I recommend that you do not get involved with this company. You will be paying an upwards of $50-$75 more a month within six months on top of unfair charges such as this bogus late fee. And this was all learned after waiting around all day for a manager to show up, as i’m told the office has been empty frequently lately.

Keegan Johnson

Kristy was super helpful in getting us set up with our unit. She made the process super quick and easy. Overall, I was super impressed!

Sammy Farmer

Kristy, you are amazing!! Super kind, super attentive, super friendly, super helpful!! What can I say? 10 stars for this beautiful woman!! She guided us to rent a unit and it was piece of cake!! She managed to pull several laughs out of us!! Great doing business with Kristy!! Yours truly, Guillermo and Gladys Castro. Highly recommend this employee!! Keep up the good vibe!! You made my day!!