Extra Space Storage - 0308 - Grand Rapids - 28th St SE

Starr Black

Darus was very friendly and helpful! He did a great job at explaining how the business works. He got me set up very quickly.

ned andree

I needed to have a 2nd key made. The desk clerk was very friendly and helpful. The key was made and I was able to pick it up the next day, just like Princess said (yes, her name is Princess). Seems simple, but so many places say they are going to do something and they don’t. I asked once and Extra Space Storage got it done.

Masha Johns

January 21, 2026

Great storage unit company ! Derek, the manager was super helpful and kind. It’s evident he cares about people and I appreciate his assistance ! Only four stars because the unit is out of my budget, but great customer service !

Denavvia Mojet

Would highly recommend. This facility had better rates than U-Haul and other places that I checked that didn’t offer the amenities like drive-up access and extended hours of operation. The person who I spoke to over the phone was really professional. Darus? Darius? Not sure but he explained everything to me better than the website did and he made sure the promotions that I had seen online and read to him were noted in my account before I did my lease agreement online. I appreciated him for remembering me from calling earlier and for helping me get setup. Moving has been awful but this part actually wasn’t bad at all. Just wouldn’t recommend someone buy your lock from them. They are cheaper at the store.

Enterprises Enterprises

The storage unit was clean, well-lit, and the staff were very helpful with the rental process. Darius Clark, is who helped me he's newer to the staff. Security features like cameras and a secure gate provide peace of mind". This is my 2nd time here great prices! I would return again. I would recommend them to my friends and or family hands down. i've had horrible expirences in the past with a storage facility on 28th and madison. Extra space storage would be my goto! thank you guys!