Storage Sense - Hattiesburg

Julie S Bradford

October 15, 2025

We noticed many of our items had been eaten by rats. These items were in Rubbermaid totes. We thought they would be safe. Needless to say the rats got in there and chewed through many of our priceless Christmas items. We couldn’t get the rat feces off the items and as previously stated we thought they were safe in what we packed them in. We notified the management and nothing was done. We went back and checked and nothing was done. Rat feces was over much of our Christmas boxes, and those were in the plastic bins that they chewed through. The Management never bothered to come clean up the mess or fix the hole where they chewed through to enter our storage unit, It was the roof that they came in through.

Holly Bryson

I had to make a change to the size of the unit due to too much stuff. The transition was extremely easy and I was given a new unit close to my other, which saved us time. I cannot say enough good things about the staff. They were friendly and knowledgeable. The units were spotless and it was always easy to find a cart to assist in moving in and out. I always felt like my belongings were safe and secure. Overall, it was a wonderful experience.

Lici Beveridge

September 8, 2025

UPDATE: After receiving my review, I got a call from one of the mangers who apologized for the mess. While I’m still not going to rent a unit there, I appreciate being able to give him constructive feedback. The apology was nice, too. Now just waiting for my refund. What an awful experience. I got set up with a unit online so I thought the rest would be easy, too. I went to the unit only to find there was no such unit. I tried to get help from customer service and the kept insisting the unit was there. But it was a building with many units. The office was closed for the holiday so after two frustrating hours I gave up and canceled the unit. I asked for a return call from the local manager. Four days later I’m still waiting for that call. I canceled the unit that doesn’t exist. Waiting for a refund still. So much more went wrong. It was an unbelievably horrible experience.

bishop7276

August 17, 2025

Needed storage at least a couple months but canceled after 3 weeks. My daughter’s items were in unit for three weeks, when she went to the unit and discovered all of her items were covered in rat/mouse feces and urine. Most of her stuff was in containment bins, but larger items couldn’t be, and lids for bins were disgusting. We removed items and drove them 100 miles to my house until her new place is ready for move in.

Gabrielle DeCou

They helped with every step along the way. I got an outside storage room which needed help with the lock, and after having already come all the way out where I'd been to take off the red lock to open the room in the first place, they came all the way out there again in the blistering heat to show me how to use the tiny key lock that's needed to use those particular kinds of storage rooms. I felt awful, but they were so helpful.