Gray Line Storage - Columbia

Delaney Catlettstout

January 20, 2026

If I could give them a 0 star rating I would. A person broke into my fathers unit and stole many priceless items out of the unit. The unit continues to have a hole in the wall, a mouse was seen inside the unit, and it is stilled trashed from the invader. UPDATE: We tried to have the account closed because my father died. We were told all we needed was to provide my fathers death certificate. After following up they informed us we would have to pay another month rent + a cleaning fee. FOR A UNIT THEY ALLOWED TO BE ROBBED, BROKEN, AND LIVED IN. When we visited the piss smelling unit there was a mouse having a field day on the remnants of my late mothers PHD dissertation.

Jenny Wolf

September 17, 2024

I rate a ZERO. Do not rent from this company! We rented “climate controlled “ to ensure our things would be safe over the summer. When we returned in August I knew something was wrong when we opened the door to the building because it was hot and muggy. We opened the door to our storage unit and found water damage and mold everywhere!! Most of our stuff was ruined including a mattress, comforter, pillows, bookcases, posters, pictures, ottoman, shoes, clothes, and other priceless items that can’t be replaced. The window frame was warped and covered in bugs. There was a small hole in the wall and mouse droppings scattered around. This is a dirty facility. We have sent in pictures and filed a claim. We still haven’t seen any refunds. They didn’t want to given us a refund for the rent and haven’t paid anything for our losses. They won’t answer, return calls, or communicate with us. This is beyond frustrating! DO NOT RENT FROM THIS COMPANY!!!!!!

Bryan Stockton

May 20, 2023

AVOID unless you want all of your belongings stolen. We had two attempts by a would be theif to get into our unit and the management of this facility does not care. They recently sold to a company located out of state. You are not allowed to speak to the local person responsible for this location (if there even is somebody). After our lock was almost cut through it took close to two weeks to get a new one. When a theif came through the side wall of our unit they wouldn't even get back with the police to review the surveillance. After our unit was broken into we noticed several others had their lock grinded away. The facility is being regularly visited by somebody breaking into the units. It is amazing how negligent this company is when it comes to providing a secure location.

Corrina M

Jean did an amazing job handling my issue with my payment. She was polite and friendly and got my issue rectified with no hassle! The customer service makes the experience of renting a storage unit through them all the more enjoyable and seamless.

willy3 smith

March 11, 2025

This facility is not secure, our unit has been broken into 2 times and the owners are doing nothing about it. They told us file an insurance claim and replace our stuff. The gates are constantly "stuck open" allowing anyone to wonder inside and climb thru open units to go through your stuff and take what they want. The mngmnt will not return phone calls when needed to secure video footage. very poorly run and no customer service whatsoever.