Extra Space Storage - 0193 - Cherry Hill - Old Cuthbert Rd

Rathavy Torres

I’m glad I chose this storage facility. The entire process was quick and easy from start to finish. The staff I spoke with over the phone were knowledgeable, friendly, and very helpful in answering all of my questions. Overall, it was a great experience, and I would recommend them to anyone looking for storage.

Caroline Seeberg

March 24, 2026

Do NOT recommend. Moth ball scent in facility ruined my whole unit and items inside. And manager, Matt, was dismissive and inappropriately managed my complaints. Extremely disappointed. I have deep disappointment regarding my recent experience with this storage facility. I vacated my unit after storing my belongings there for four months. Upon removal of my items, I immediately noticed a very strong mothball odor throughout the facility. Unfortunately, this smell had permeated and saturated many of my belongings to an extreme degree. Most concerning is that my mattress and two couches have absorbed the odor so heavily that they are essentially ruined and unusable. The smell is so severe that it cannot be removed, requiring me to replace these items entirely at my own expense. Notably, I did not store any mothballs or odor-producing materials in my unit, which leads me to believe the source of the smell originated elsewhere within the building. The damage to my larger furniture items is significant and costly. They facilty and team did not care. There is absolutely no reason for moth balls in a climate controlled facility. I specifically sought out a climate controlled unit and paid extra for it, it is unacceptable. I spoke with the manager, Matt, and also at the corporate level and that was even more DISAPPOINTING. They essentially diminished all of my complaints and used dishonesty to cover up their track. Matt said he doesn’t smell it and doesn’t know anything about the both balls. Meanwhile, I had 3 professional movers enter the facility and immediately expressed the for and exclaimed “there must be 100 moth balls in here, which is unnecessary.” Their customer service and reaction without and resolve was not appropriate. Again, extremely disappointed in the faculty as well as Matt and Extra Space Storage as a whole— poor customer service. Do not use this facility. Matt said I can “use photos” for a review or file a claim… there is no photo evidence that can be used to show completely damaged and ruin soft goods secondary to severe odor…

Charonda Timmons

Customer service was awesome and helpful. Unit was easy to access and spacious and affordable. Highly recommended!

Carmen Petaccio

needed a storage unit on short notice after a close family member passed away. Matt couldn’t have been more helpful or informative. Thanks again !

Geena Molinaro

The team handled assisting me with getting into my unit after I lost the key to the lock and in changing the unit to my name after my mother passed away. They were very understanding and made a difficult situation smoother! Appreciate all of their assistance!