Extra Space Storage - 7591 - Hackensack - River St

Leigh L

I've been here nearly a year after moving from Extra Space in Hohokus, NJ where I had been for over 2 decades and through 2 prior owners/names before Extra Space bought the location. Ultimately it became to expensive, to far to travel to get to and to impersonal as there used to be a manager there named Kay who was attentive to your needs, quick to respond and would go out of her way to help you. Once this facility opened I went to check it out and was very impressed with the layout and the cleanliness of the place. The major selling point was the manager Luz and Adrian who also works there. Luz is incredible. Very friendly, super helpful and is a real pleasure to deal with whenever I need to see/speak to her. She keeps the facility in tip top shape from the hallways to the entryways to the bathroom, everything is clean and actually smells good. Not the damp and musty smell of other storage spaces I have used or have visited. I can't say enough about Luz's customer service and very hands on approach to managing the location. She really seems to take pride in her work and values her customers. What more could I ask for? Well, I could ask you to give this location's staff a raise as they truly are top notch and no, I was not asked to post this review, nor was I paid for it LOL. I just highly value above and beyond customer service as in this day and age it's very hard to come by.

Alexa Banoff

Luz was absolutely amazing and helped us tremendously with our storage unit. From start to finish, she was incredibly kind, patient, and attentive to our needs. She took the time to understand exactly what we were looking for and made the entire process smooth and stress-free. Her professionalism combined with genuine care truly set her apart. We couldn’t have asked for better service—thank you, Luz, for going above and beyond!

German Jimenez

Thanks Dashawn I had a great experience using this storage facility. The unit was clean, secure, and exactly the size I needed. The staff was professional and helpful, and access was always convenient. I felt confident leaving my belongings here and would absolutely recommend it to anyone looking for reliable storage.

Franchesca Capellan

Excellent service. Luz was the one who assisted me; she was very kind, patient, and professional. She explained the entire process clearly and helped me find the best storage option based on my needs. Thanks to her assistance, everything was quick and hassle-free. Highly recommended!

Patty Thomas

After a slight issue with my booking online, Luce, & Jeremy were amazing. Very courteous, friendly, & helpful. They made a stressful situation work out perfectly. The storage units are new, immaculate, & even smell clean! Climate controlled is exactly what I needed. I highly recommend this location for your storage needs.