Prime Storage - Jersey City Coles Street

Idenise Guzman

10/10 experience! The service was great from start to finish, and we were taken care of right away. Everything was handled quickly and professionally. Victor was excellent—friendly, helpful, and made the whole process smooth and stress-free. Highly recommend this storage unit company!

Christina Slater

February 24, 2026

I have been a customer at Prime Storage for years, and the decline in quality is honestly shocking. Prices continue to go up, yet customer service has steadily gone downhill. For what they’re charging, you’d expect basic competence and upkeep but that’s clearly too much to ask. I’ve had literal glass fall into my unit from ceiling light bulbs exploding. That alone should tell you everything about how this facility is maintained. The elevators are NEVER and I mean NEVER are working. If you rent a unit above ground level, be prepared to haul everything up and down the stairs yourself. And when you do manage to use the elevator, the doors won’t stay open long enough to move items in or out without a struggle. To make matters worse, a pipe burst in the building, and management refuses to clearly communicate whether my unit was affected. Instead of proactively notifying tenants, they expect me to schedule an appointment just to check on my own belongings. The lack of transparency and urgency is unbelievable. Between the constant maintenance failures, poor communication, and rising prices, it’s mind-blowing that this place is still operating the way it is. I would strongly caution anyone considering renting here to think twice. There are far better storage options out there that actually value their customers and maintain their facilities. If I could give this 0 stars I would.

Amanda W

Ashley was extremely helpful and quick with setting up our storage unit! Units are spacious and a fair price for what you get.

Sam Yakovlev

Ashley helped get us a last-minute unit just before closing time - The team is extremely helpful and polite, and answered every question we had. Would absolutely recommend!

Jose Soto

Amazing service. Was able to get the unit I need to fit everything perfectly. Quick and easy transaction