Extra Space Storage - 1803 - Brooklyn - Empire Blvd

Jennell Velez

Shavon from Empire Blvd was super pleasant and patience with our questions. She walked us through the entire process and gave us recommendations as our first time using rental services for storage. She worked with us during the last hour of our shift and still have superb customer service and gave us a good rate on the unit. I highly recommend anyone who is looking for storage and wants a fast and efficient process.

Quanneshia Philip

My experience here was excellent. The assistant manager, Shavon Grantham, is amazing. She gave me a full-access tour and explained everything from my unit to the Extra Storage App. And it was nice and clean.

Burgerlust Info

Dwayne was absolutely great to work with. He helped me close out my storage unit quickly and made the entire process smooth and stress-free. He was professional, patient, and very knowledgeable, and he explained everything clearly so there were no surprises. You can tell he actually cares about helping people, not just rushing through transactions. If you’re dealing with this facility, ask for Dwayne, top-tier service. 💯💯💯💯

Nicole

I had a really positive experience with customer service and wanted to highlight the excellent support I received from Johnathan. After noticing an increase on my account, I initially spoke with another representative who mentioned they would follow up with me, but unfortunately, I never heard back. Johnathan stepped in and completely turned the experience around. He followed up promptly, took the time to review my situation thoroughly, and was able to help me save money on the increase I had received. His communication was clear, professional, and timely, and I truly appreciated his accountability in making sure my issue was resolved. It’s rare to come across someone who not only does their job well but also follows through with genuine care. Thank you, Johnathan, for your excellent service!

Shonta Simpson

Was looking to change storage units. Stopped by to ask a few questions. Left with the best service experience ever. Shavon was so helpful. Patient and more than happy to help with anything I needed. Thank you Shavon for a great experience. During a stressful time.