Public Storage - Brooklyn - 1250 Rockaway Ave

Patricia Classie

A big yell out to Jayden Excellent customer Service cares a lot about the people. All heads up to him thank you I appreciate you help very much.. because of poor service with Nick that why I will leave Not !! Dealing with the disrespect

Empress Cece

January 28, 2026

It is a convienent location but honestly À litttle dissapointed. I got a storage unit for my partner about 2 wks ago here because the representative on the phone said that door to unload is wide enough. I asked him about 3x and instead of him listening he was just trying to reserve the unit. Without completely answering what I’m asking. Also I told him I would reserve a unit online and he still had a manager call me when I told him I’m inquiring and researching first. I reserved a unit and my partner when the next day for him to tell me the unloading the door is not wide enough. Which is foolishesness. How can you have big units bur nothing wide csn get through the doors and make it worse. They don’t have proper flat beds. The flat beds are like 4x5 ft.. not long at All. So you would have to make multiple trips. I went yesterday to see it myself. The entry wah to even unload was blocked wirh snow so how do you expect customers to transport. It was on the inside and outside. The women Alexandra did come to help shovel snow but the men that were there did nothing and just look instead of helping her. What type of customer service. No salt ok the ground. Just snow turning into ice and once again as you can see in the pics it’s not wide enough and you can’t open other side. What they should say or how they should sell is if anyone has wide items csn only get outsude unit. & the light by my unit didn’t even come on like it’s blown and two bulbs werent there. Everyone had 4 and was working bur right in front of mine two blown out bulbs. Idk if the managers do check ups. But they can do better. Once again it’s convenient, okay pricing but if you have major things or wide equipment you need to travel wirh your own dolly or maybe not go there.

E M-A

I had a great experience with Devin. I needed to transfer a new unit from my friend’s unit and he helped me with the most cost efficient way. He showed me different unit sizes. Since I wanted my own unit, I rented it online while at the location. Most people would care about the sale rather than the customer’s preference. Customer service first was Devin’s priority. Thank you Devin. Highly recommend.

Evelyn Phillips

Nadine was terrific she explained everything to me she was hands on you need more people like her I felt real good with her Thanks Nadine

Sabrina Nunes

I went to do some enquires and I completed my rental online. I needed help me finding the location of my space, and Adrian was very helpful doing that. I left feeling well helped. I am a happy customer and I will definitely recommend this public storage to anyone seeking a space to rent!!!