CubeSmart Self Storage - NY Glendale Cooper Ave

tatiana c

November 29, 2025

The staff was very helpful and helped me with my unit and removing some items. Unfortunately, my storage unit had mouse feces, urine, and even a mouse inside. The team did their best, but the facility definitely needs better pest control

ardelle acosta

Moving into my unit was a breeze, everything was clean & easily accessible. Bryan really took the time to walk me through everything. He was kind & very informative. Jessica answered all my questions & took her time with me. Both of these employees were absolute gems & a great asset to the company.

Nica Strong

I am writing this review for the excellent service that was awarded to me by Mr. Hakeem and Mr. Chris. I had two storage units there for about 2-3 years and though I was not there often, I was always helped by the lovely personnel there. However, due to cost and the availability to my unit, I had to make the difficult decision to leave despite the great customer service and the distance to my home (it was about a 15-minute drive). When I had to close out my units, I made sure to sweep it out and leave it neat. Mr. Chris, who I have spoken to on the occasions I was there, was so pleasant and helpful. Mr. Hakeem, who closed out my account, did make me aware of units that were available after the work hours; however, I could not make use of them as I need a unit that is climate controlled. They both were so pleasant and did try to persuade me to stay, but I had already moved the majority of my belongings to my new unit. They had me laughing the whole time and I was truly disappointed to have to leave. I never had any problems with that location other than the rising costs and the lack of availability outside of work hours. I would recommend the place for the great customer service and the location. The hours I leave to the person renting the unit - everyone has a different preference - what works for me may not work for someone else. Regards, Nica

Melissa Dobles

June 19, 2025

This place is absolutely atrocious. They must have new owners and we walked into our storage to find mouse droppings everywhere. Never had this ever happened before. Then we noticed the mouse traps everywhere. We were never notified that this was an issue. We brought it up to the front desk and they just said to write the company and we never got a response back. He acted like this was a normal thing to happen. We pay a lot of money for a big storage and should have gotten better service than this. Now we have to go through all our precious family items to make sure things are not totally ruined and find a new place to store. This is not the only problem I have had here either. They close way too early and leave you no access to your things. I had an emergency for stored items and kindly asked for a moment because the website say they close at 7 and it was 630 they wouldn’t help me at all. UPDATE********* Since the original review. WE HAVE EMAILED TWICE WITH NO RESPONSE. I would appreciate a name or number to reach someone directly. 6/19/25

Kay I

Veronica and Jessica did an outstanding job helping us get our storage unit. Best service ever. You can't go wrong. If i could give more than 5 stars I would. Don't think twice.