Public Storage - Rochester - 1693 East Ave

I have been there a year and 2 months. They don't have lights in the units, sometimes they keep the carts locked up, which is fine. They should make people sign them out since they disappear all the time. I was told yesterday, I don't know what to tell you because I could not find a cart. I am on the 2nd floor, 75 years old and trying to move out. I have to be out by the 31st but I won't be in town so I have to be out by the 26th. I have no one to help me, so these carts are very important. It's dark in the cubes and if you are lucky the hall lights work. And extremely cold. The outside grounds are dirty, no one cleans anything.

The online process was easy. The attendant at my location was very professional.

The office manager I rented from on Sunday 9/12/19 was amazing! She is super friendly and has a great personality and is was very helpful!