MyPlace Self Storage - Durham

Alyssa Brochin

March 8, 2026

If I could give zero stars I would. First off the gate is always having problems or wide open. It is all kiosk based so there is never anyone on site. They have 2 cameras that I can see, at the front, one at the back. I came to my until today , my lock was cut off and one of the facility locks were put on. We were able to text the the code to get in so clearly we pay our bill. We have no account balance as we autopay monthly. The lock that was cut was inside the unit and a large amount of my things were taken. The cut lock was on the floor in the unit. We called and they said they will call the facility manager to see proof of cameras. The facility texted us "good afternoon sorry your unit was broken into. Please file a police report. Not sure why your lock was cut." But they have a text based system to set up their locks so they must have known who and when it was put on because it was set up to our number. Avoid this place.

Sonkaya Corey

February 10, 2026

I rented here specifically for a secured, code-required gated facility. The gate was left broken for weeks, and during that time my unit was broken into. Management acknowledged they were aware of the gate issue but declined a refund and instead pushed an insurance claim, despite the fact that the security service I paid for was not being provided. Once I learned the property was unsecured, I had to urgently remove my belongings and was later given inaccurate move-out documentation without my knowledge or input. No temporary security measures or assistance were offered. I also observed other nearby units that appeared to have been broken into and made management aware of this at the time. Based on my experience and other reviews, security concerns appear to be ongoing. I would not recommend storing valuables or irreplaceable items here.

ohad shvueli

March 2, 2026

The entrance gate has not been able to shut since a few weeks ago after the snow storms so the entire facility is open to all w no security. It also houses many shady dumpy looking campers and things so looks very unsafe and unpleasant

Elliot Griffin

March 17, 2025

*MAJOR UPDATE* - 3/17/25 It has been 6 months since my previous negative post. Please note that while Management acknowledged my review and said they were committed to making improvements, they did absolutely nothing. As such, some thieves recently broke into the facility with ease and robbed my camper of several thousand dollars worth of products. I've never seen anyone at MyPlace act so quickly to make sure it was known they weren't liable for any of the damages. I immediately received several calls and texts telling me as much. The thieves entered through a broken fence that took all of two seconds because MyPlace has the bare minimum of security at this facility. Ironically, this is the same month that I received an email that my rent was going up to $130/month. It was $79 when they acquired the facility a year ago. Since then the only changes that have been made were a new $10k sign out front with their branding, and a gate system that is remarkably worse than the perfectly decent one they took out. I caution you to learn from my mistakes. This was the final straw and I moved my camper today to another facility in the area. I should not have been as patient with MyPlace's terrible business practices as I was, and it was just a matter of time until I was robbed. ORIGINAL POST: After previously being bribed into deleting a negative post about MyPlace Self-Storage, I am returning to re-post a negative review because the experience has not gotten any better and my attempts to give them a good faith effort to improve have proven to be futile. The facility was never great under 10 Federal's ownership, but the affordability justified the experience. MyPlace overpaid for the facility and proceeded to pass those costs onto the existing customers while making zero capital improvement projects to the facility or the security. Their only expenditure has been to put up new signage, which is an added benefit to exactly no one. Meanwhile, the gate operating system has worsened (you can no longer open it via text), security cameras have remained scarce (it's an easy and great target for any aspiring thieves, if you're interested), and they cut costs on the landscaping so the people in charge of the grass don't bother mowing or weed-eating around the parking spaces. MyPlace has increased rates by 53% in the year since they acquired the facility. Do you see all of the most recent posts and how they're all negative experiences? These are all since MyPlace acquired the facility. Do you then see how Management responds to each negative review asking for you to reach out to them via email? That's their effort to privately bribe you with one month's free rent in hopes you will delete your negative review. The company is a disaster and I would highly recommend considering all other available options in southern Durham before climbing in bed with this soulless entity.

Made in The bull

October 11, 2024

My storage was robbed there last year me and several other customers were robbed and never paid for losses worse storage ever I think they change the name cause everyone believes they were robbed by staff for secure facility to not have working cameras and broken gate for 45 days is the type of service you’ll get there I hate I ever trusted them with my valued belongings I wish I could take away stars cause they deserve none this is my unit after it was robbed and mysteriously there’s no surveillance footage I would trust this place with a dollar and below are videos on different dates of the gate being broke at a so called secure facility