Extra Space Storage - 8193 - Winston-Salem - University Pkwy

Stella Holt

I cannot say enough positive things about my experience at Extra Space Storage. From start to finish, the customer service was nothing short of exceptional, thanks entirely to two individuals: Nick and Dylan. My situation was stressful—I needed a storage unit quickly and was on a very tight budget. I was expecting a difficult process, but Nick and Dylan completely changed that narrative. They were not just helpful; they were genuinely empathetic, patient, and understanding of our desperate need for a good deal. They took the time to listen to my needs and worked collaboratively to find a solution that was perfect for me. They didn't just offer the standard options; they actively searched for and secured a wonderful, affordable deal that provided immense relief. Their accommodating nature and willingness to go the extra mile turned a potentially anxious situation into a seamless and positive one. It’s clear that Nick and Dylan are a cut above the rest. They are a credit to the Extra Space Storage brand and represent the gold standard in customer care. If you're looking for a storage solution, I highly recommend asking for them. They will take incredible care of you.

Missionary Creativea

The representative was helpful, and informative. Its a wknd, fair as fair can be he goes the xtra miles to help with ur budget and questions! He DESERVES A GREAT BIG RAISE TRUE TO BE, IN JESUE NAME !!!!! Its awesome and a HAPPY PLACE, TELL OTHERS & FRIENDS. 11/15/25

louis fleurizard

Nic and Dillon are awesome employees and people in general… honest caring and helpful… I am very thankful for meeting these guys!! Keep up the good work!!

Jennifer Cadle

Super nice customer service!! We got to the storage unit right before closing, the guys were super nice and still took their time making sure we knew all the information, even took us to see the unit. They were great! Thank you!

Shamaya Sullivan

My service was excellent. Dillon Mabe the store Asst Manager was very exceptional and very helpful and knowledgeable about the business and I really do appreciate him very much .