Storage Rentals of America - East Liverpool

Bruce Fitts

This was my first motorhome purchase. Tom was very helpful as far as giving me hints and ideas on what to do as far as parking my RV or Mortal home and make it as safe as possible. Any question I had he had a good answer for and I'm going to Walmart right now to pick up a few things that we talked about.

Little Potters

We called to discuss a few options on renting a unit in the new year. The manger was very detailed on each size of the units, how we could pay on unit when the time was needed. He is also explained that it's a locked facility, which was very comforting to know.

Jules Davenport

September 21, 2025

There was obviously a leak in my unit as all my belongings were covered in mold and there was a huge puddle in the middle of the unit. When I called the manager, he denied there were any issues where water could get into the unit, but then stated they had just had the roof replaced. He insinuated we were lying about the damage to my belongings and the water, so we took video and pictures. The majority of my belongings were ruined as a result. He then told my daughter (per what she told me), who is not on the contract, that she had to dispose of all the damaged belongings and that she couldn't do it in their dumpster. I left everything there, other than a few items, due to everything being damaged beyond repair. I then got a call from my daughter when I was in Georgia, telling me the manager had threatened to have me and her arrested if I didn't come back and get the damaged property. I called the manager, and he informed me that if I didn't come get the damaged items, I wouldn't get to place an insurance claim. I have paid insurance to this place for over a year and was told they wouldn't even look at my claim if I didn't remove everything from the unit. I was also told that even if they did accept the claim, I was only entitled to $1000.00 coverage. The painting in the unit that was damaged has a value that exceeds that amount, by itself. I was told I would have to produce receipts or websites with similar items. Some of what was destroyed were pieces of antique furniture from my grandmother and mother, who are both now deceased. I informed the manager that it makes no sense that not only have I paid over $300.00 monthly for this unit, but I have also paid insurance to protect my items, then I find out there was an issue with the roof, that no one from the unit contacted me about, but now I was being told that my items would only be covered for a fraction of what I had lost, if at all, and that I would have to pay to remove them from the unit that damaged them. I was also that I couldn't dispose of them in the dumpster at the location that destroyed my items in the first place, all of this after they tried to deny the issue and insinuated I was lying! I informed them I wasn't coming back and wasting more money removing them; they owned the items now, and they could do with them as they pleased. I then began receiving harassing phone calls and threats of arrest through email for abandoning my property on private property. I had to finally send an e-mail back explaining to them that this was a civil matter, not criminal, and they were more than welcome to file a case against me, and that threats through intimidation if they aren't paid large amounts of money, actually IS a crime. They attempted to remove a $300+ fee for storage from my account, then another $300 for cleaning out the items THEY damaged. I also had to inform them that THEY were in breach of the contract between us, which is very much a civil matter, just to get them to stop harassing me and my daughter (who again is NOT on the contract)!

Jill Willis

Stopped in to inquire about pricing. Tom was very helpful and knowledgeable! He explained everything clearly and was happy to answer any questions!

William Barlow

Tom was excellent at answering our questions and allowing us to see the size unit that we were interested in. He made it such an easy process! I highly recommend Storage Rentals of America!