Extra Space Storage - 6969 - Oklahoma City - N I 35 Service Rd

K M

I rented my unit at the N I-35 Service Road location in Oklahoma City, and I want to specifically recognize Valerie for delivering exceptional customer service. Moving is stressful, and I walked in with a lot on my plate. Valerie immediately created a calm, professional, and welcoming environment. She explained everything clearly, made sure I understood my options, and handled the entire process with efficiency and genuine kindness. Nothing felt rushed, and every question I had was answered with patience and confidence. What stood out most was her composure and professionalism. She didn’t just process paperwork — she made sure I felt supported during a hectic transition. That level of care truly makes a difference. Extra Space Storage is fortunate to have someone like Valerie representing this location. She reflects leadership-level customer service and is clearly an asset to the team. Thank you again for making a stressful day feel manageable.

kelby frazier

Valery and Caleb are so friendly, helpful, and knowledgeable! They helped me get moved to a bigger unit and are always so friendly to interact with! They are always on top of everything, getting stuff done and they keep good track of the units. I have been with extra space for over a year and have never had any issues with my units. Will keep this place for as long as I need a storage unit!! Keeps my stuff safe and secure 🔐

Igor Andrade

Adam and Shawn at Extra Space Storage were absolutely outstanding! From the moment I walked in, they were professional, welcoming, and incredibly helpful. Super friendly people that will do anything to help you

Sarah Burdine

Shyton, the manager, was extremely helpful, kind, and patient setting up my elderly mother’s storage unit. He explained everything in detail for us and answered our numerous questions with patience and grace. I wish every experience was this smooth and efficient. The experience was so customer friendly, I have switched my own personal storage to Shyton’s location as well!

Jenny Dickerson

December 28, 2025

I have had one of you property managers scream at me for following the direction I was given by a different employee when I got the keys to my unit. When I got my keys the power was shut off (due to nonpayment) as I was trying to move in and then couldn’t get a hold of the property manager to figure out when the power was going to be turned back on (as I was moving and need to vacate my rental and change my truck rental) and had to go to a different facility to speak to someone about when the power. Turns out I found the regional manager and she said she would call the next day with an answer and she didn’t. The property manager also cancelled my unit sent me whole new paperwork to sign raising my price. When I called him about (because he didn’t call me) he said it was an accident and he fixed it. After all of this there were multiple calls with the property manager were he was just screaming in the phone and hung up on me. Mind you this was all within 4-5 days of me getting my keys. I went back to the regional manager and told her I need to vacate the storage and was not willing to speak with the property manager. She moved to a facility for a higher price and now after 4 months they are more than doubling my rent with very little warning, when I asked why I was told you all can do whatever you want so I will never be recommending any Extra Space facility to anyone. I have also sent a letter to the owners of this building to let them know of your business practices.