Mr. Storage - Roxborough

Kelly Coe

The management was wonderful! But the hours of operation were not conducive to normal business hours anyone would consider convenient to the renter. Especially not being able to even pay your account online. { NOT EVEN AN APP FIR THE BUSINESS} !!! But the worst part of this storage facility, would have to be the unit I was issued was up a flight of stairs that the concrete on and above the steps are broken up and dangerous. I had no access to a dolly and my unit was up the stairs and three Isles back. It was the worst experience having to empty the unt in a timely fashion. Without hurting myself and getting it done before I was being contacted and told it’s overdue and would be charged. The flooring is falling in and they weather eliminates were more then effecting my stored belongings. The entire facility has to be updated , The company Mr. Storage should be paying me as opposed to me being billed for this facility at all.

Gary Custis

My wife and I felt like we were there to purchase a yaught. Customer service was above and beyond which sadly is quite rare these days. The place is kept clean. We definitely will be happy to utilize this storage facility! Sounds odd to be excited for storage but the customer service is.just out of this world!

Nika Kirillova

I had a wonderful experience with Mr. Storage! Aaron, the manager, was super helpful and very responsive. I did have a small issue with the gate code, mainly because I was moving in on Sunday (their day off), but when I called customer service they immediately helped me! Technical issues happen all the time and it's important to have people who are there to help - and Mr. Storage is def that place!

Joe Rogers

Best experience I’ve ever had with customer service. Units were clean, and the people working there were very informative, professional, and kind. I had the pleasure of dealing with Joe and Aaron and they did a fantastic job of exemplifying these principles. Extra shoutout to Aaron, he is the man! And he really elevates the overall experience. They made a stressful move so much easier, really appreciate them.

David Peterson

Mr. Storage served as the perfect place for my things. The site manager Aaron was a super guy and always very helpful.