Public Storage - Plymouth Meeting - 2025 Chemical Road

Tia provided excellent service and thorough explanations. She knew the answer to every question and made me feel comfortable with the whole process on the first visit. Good luck with the new baby in November.

I was looking for a relatively inexpensive storage facility to store household items between closing on my home and getting a new place. I looked at several websites and places and decided that Public Storage in Plymouth Meeting seemed to be a good place to start. The Sales Associate (or whatever they are called) - Tia - was very courteous, answered all my questions and was efficient in filling out the paperwork. There was a LOT of paperwork but it was all straight forward and Tia was happy to answer my questions. I rented a 5' x 5' storage unit and I decided to get their insurance product. One of the things I don't like, is the receipt and billing. I had a coupon for the first month's rent and, of course, the insurance. The receipt is hard to understand (even with Tia's help). Basically, you pay for a full month up front and then the discounts are taken in the second month. It's a bit confusing when looking at the receipt. The fence around the facility is in fair condition (by this I mean I don't think someone that wanted to get through or over the fence would have too much trouble). The storage unit itself is fine. Public Storage supplies a lock. You need a number to enter on a keypad to enter OR leave the facility but the keypad post is set at an awkward position for leaving the facility. If you come down the end driveway, the keypad post is fine but if you are coming the other way, it is difficult to maneuver your car to access the keypad (possible but difficult). The facility is built on a hill so that the paved roads between buildings are a number of bumps, just as well to keep your speed down. Public Storage also sells a number of different size (and purpose) boxes, packing tape, etc. It is very handy but on the expansive side. I did not need or use any of their supplies. I have setup automatic billing and have had no trouble with billing. I would use Public Storage in the future - in fact, I realized about a week later that I needed more space and rented another 5' x 5' unit. The paperwork was basically the same but the sales associate (Mali) had a difficult time getting everything entered. I am not sure if this was because she was new or that my circumstance (getting a second unit) is usual and Mali just wasn't sure how to handle it. Mali did call their support desk several times and it was taken care of in the end.

I cleared out my unit because every time I visited the security gate was open. Hours posted are 9-6 and when I tried to return my key and check out the attendant was "eating lunch" and asked me if i couldn't read the sign said he would return at 1:45? He came outside to yell at me because I didn't understand. Then he accused me of being a racist and having a problem since he was black. Shortage of items is not an issue here, but if you want safe secure, hassle free, and not being accused of being racist, I would look elsewhere.