Storage Rentals of America - Summerville - Old Trolley Rd

3rd Coast

I rented two different size storage units at different periods of time from Life Storage in the last 5 years and would definitely go back if I had need for storage again in the future. I think their prices are reasonable and their service is friendly. Update after move out. I had some items stolen from my storage unit. I didn't notice on the day I moved out that the items were missing because I was in a hurry to prevent paying the next month's rent and the locks were not cut or otherwise disturbed at the door entrance and only a few items were missing. At first I couldn't figure out how someone got into my storage unit without breaking the locks and then why did they take some items and not other valuable items? After evaluation I think someone small was able to get in through the air gap between the wall and the ceiling since it appears the gap might be 10 inches, plus the metal roof might flex a bit. Also all items that were taken were less than this 10-in dimension while many more valuable items that were larger were not taken. I had about $500 to $700 worth of items stolen. If you are renting at this location or even at a different location pay particular attention to the air gap above the wall. The air gap should only be enough room for air, not a person! In the photo of the gap you can estimate the size of the joist between the wall and the roof based on the two inch dimension of the 2x4. The 2x4 plus the joist appears to be about 10 inches even though the people who run Life Storage measured it as 8 inches. Even 8 inches is too much of a gap. I think the thieves are customers and have a storage unit somewhere in the facility and likely use a ladder that they keep in their storage unit to assist in the theivery.

Tanya Holland

extra space storage was very helpful and efficient. Especially at my last minute need to find somewhere to store my things. The process was fast, easy and the site manager Mr Jim was very accommodating.

Jamie Jones Robinson

Very easy online registration! Unit and facility was pristine. I had the pleasure of working with Vernon and Jim and both provided superior customer service!!! I love the easy app they have as well! I would most definitely recommend Extra Space to anyone that is looking for storage!!!!

Cara

Worked with Tammy to quickly find a storage unit while being thrown out of a retail space with no notice. The process was smooth and had no issues. Upon move in - Tammy suggested products to help with moisture in the unit since i had high quality vintage furniture, that was available for purchase in the office. (which worked great, BTW.) Only rented here for a month, but was in often. Facility was always secure and staff was friendly. Will return if we need services again.

Carlos King

I would like to let Tammy’s supervisor know that she is a credit to your organization. She is very courteous and polite. She has great customer service skills. I had a issue with my storage unit. Tammy solved it for me immediately. She gives me a reminder when I forget to make a payment on my unit. I been a customer for over 5 years and she is the BEST!