Public Storage - Arlington - 2531 South Cooper Street

Mona Mtz

Check in and move in was a smooth quick process. The manager was there to help us out and they even called a few days later to assure our move in went well! That definitely is customer service above and beyond at its best! Definitely recommend!

B.J. EyesWanderHere

Michelle is amazing! She made rental so seamless and easy, I was able to move in so quickly & she’s always calling to remind me to pay right before I incur an extra late charge. I feel like she really takes care of me there!!

Kendel

March 21, 2026

THIS IS TERRIBLE!!!! I just drove 2 hours here and the door keypad lock code that they texted to me isn’t working AND THERE IS NO ONE HERE TO ASSIST ME! Everything is virtual and the representative I spoke with states she would have to put in a ticket- THAT DOESN’T HELP ME RIGHT NOW! This is so frustrating, I’ve been out here for an hour calling every number I can find and leaving voicemails and no help! I would NOT have rented here had I known it was run like this. Feel like I’ve wasted money renting a unit here because ow I have to find somewhere else locally that actually has employees there to help!

Paris Horton

March 3, 2025

Heartbreaking Experience…Relocated to Texas in 2019 and Used Public since worst decision I ever made moving to this public storage location in 2021…Attempted to Move my items 1/22/25 to find All My Possessions Ruined Due it Rain inside the unit Everything was wet molded or rusted there was mice , geicos(lizards) and different types of insects living in the unit. I lost photos and items from my deceased grandmother which is completely heartbreaking. Staff could care less about my loss only care about insurance and she stated she would do an incident report I haven’t heard anything about this situation almost 2 weeks later. Unprofessional insensitive pay all this money in a company for years to be treated so poorly.

A B

August 25, 2023

The security door has been broken for 2 weeks. The neighbors at the hotel are walking through there and dumping their trash. It's not secure. I called the office 7 days ago. Asked for corporate as well. Never got a courtesy call back. Also, it took them 2 weeks to get the glass up at the main entrance.