Public Storage - Austin - 4202 Santiago Street

Sher Khan

February 28, 2026

Do not rent a storage space from them. I have only been here for maybe 2 1/2 weeks and my unit has been broken into twice. I have empty boxes and a push cart in the unit so they could not take anything. The management did not care what happened. The guy at the desk told me to just file a police report when I showed him the pictures of the broken wall that was pulled open from the unit behind mine. He did not even wanted to get out of his seat. The first time the unit was broken into was when someone had cut h the lock and put it inside the unit so that no one finds out that it was cut. I called the office and they said that it was cut by mistake. Even if it was cut by mistake they should have called me or emailed me about it instead of just leaving my locker open. I had to go and get another lock to put on the door. Just to shut me up they put a $25 credit on my account. They force you to get the lock from them plus they have turned on the 24/7 access that I can not turn off. They are charging me $20 extra for that. I have told them that I do not want access for 24/7 they say that it stop and not bill you for next month. But I am out of $20 this month. I have left VM for the property manager and the District Manager many times but not even one call came back. Shame on you Public Storage.

Christopher Crum

The staff were kind and very knowledgeable of the facility. Melissa was extremely helpful and made the experience of finding and renting a unit simple. The storage space was clean and ready to move into that day.

Max Efremov

Chris and Latrice were super helpful during my move out process. Thanks guys! Was a customer for two years, the app and access were always working and straightforward.

Carla Strange

Will most know that I hate Public Storage totally hate it because after I paid for insurance I was robbed and I didn't get a penny back of my possessions and I was treated like crap but not at this store Aiden was a doll it took a little bit to pay for the storage I bought because of the confusion but he had us laughing all the time and so it didn't feel so bad the young lady that came to help him was extremely nice too but there is no golf cart to take you around or any carts or anything so make sure you like to walk have a great one Aiden enjoyed meeting you

Melissa Cleveland

The staff here are friendly, reliable and trustworthy. I know my stuff is safe here and it's clean. Andrew and Mel were both very helpful today.