SmartStop Self Storage - Cypress - 27236 US Highway 290

Mary J.

Keith at SmartStop Storage located on Queenston in Cypress truly made my experience exceptional. From the moment I walked in, his wonderful smile and genuine warmth set the tone. He was welcoming, patient, and went out of his way to make sure all my questions were answered. Keith’s willingness to help and his positive attitude made the entire process smooth and stress-free. Customer service like this is rare, and it makes a real difference. SmartStop is lucky to have him—I highly recommend working with Keith if you get the chance!

Shaina Horka

March 19, 2025

**Update on the robbery incident. We called the random corporate number listed in the response to this review as suggested. No luck. They told us to try to get in contact with a district manager named Gabe but he hasn’t answered our calls either.** We were initially very pleased with the service here, until a robbery occurred. We rented a storage unit while we are relocating to a new house. Our stuff was there for about a month before the lock to our unit was forcefully cut. When the facility noticed the lock missing, they tried to call us twice (we were out of the country for a spring break trip at the time and didn’t receive the calls) and then gave up on contacting us. We only knew of the robbery when we checked our credit card statement when they BILLED US FOR A REPLACEMENT LOCK. Only then did we learn that multiple units had their locks cut too (in the photos attached, the ones with the additional red locks also were broken into). No police report was made by the facility. There is evidence in the pictures attached of damage to the actual units by whatever tool was used to break in. In addition, we found our original lock that was cut too (see picture). When we expressed concern and asked to see the security footage, they basically said no and that we could call corporate if we had an issue with their policy. We even asked to not get charged for a replacement lock since this was clearly a break in, but the manager, Kyah, just gave us a generic response. She basically was trying to get us to stop talking to her and told us that this happens all the time and she wished it didn’t but she wasn't going to do anything more for us. She wouldn’t even give us the name or number of her boss to escalate. When we did finally see our unit, it was in shambles. Among many things, our daughter’s Christmas gifts (musical instruments including a keyboard, guitar and ukulele) were stolen. A bunch of our stuff was damaged in addition to the stolen goods. We promptly called the constables line to file a police report. So now we are super shaken up, upset at the manager for her cold demeanor, and STILL have to pay for the replacement lock - which even the police said was wild. The one thing I will say is that the associate who was helping us open our unit (I think her name is Ja’vonne) has been compassionate. When she saw the unit, she gave me a hug and eventually gave me the district managers number. Stay away from this facility unless you’re there to say hi to Ja’vonne who is the only helpful person there. Also, here is a picture of them refusing to show the constables the security footage too. Everything about this incident seems very fishy

L Harris

Bailey was very very helpful with downsizing my unit. She is very knowledgeable regarding her work and was simply a delight to work with. I also have an outside unit that has issues with the door and she is working to resolve that as well! Storage Units at 27236 US-290 Cypress, TX 77433

Vivian Tran

I had a wonderful experience! Shoutout to the lovely Lynnette for being kind and patient with me every step of the way. The sign-up process was easy, and the area and units themselves are kept clean and well-maintained. Would absolutely recommend this place to friends and family and any others considering it for their storage needs.

Alyssa

I'm moving down to the area in a few weeks and I was looking for a storage unit. Bailey was super helpful and put all my worries at ease! She showed me my different options and the property looked wonderful! I will be sure to rent here!