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Ideal Self Storage - Gatesville 36

425 Texas 36Gatesville, TX 76528(512) 361-1686

5 out of 5 - based on 2 reviews

About Ideal Self Storage - Gatesville 36

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    Customer Reviews of this Facility (2)
    Helpful, reasonable
    Abbey was very nice, very professional and very helpful. They have a new system that seemed to be slow, and our PIN didnt work are first but it was corrected. The unit itself was not as clean as we had hoped.

    Ideal Self Storage - Gatesville 36

    Price - 4/5
    Paperwork - 3/5
    Service - 5/5
    Cleanliness - 2/5

    Manager's Response

    Thank you so much for the feedback Mr. Parnell! We are blessed to have Abby down there in our Gatesville area and are happy to hear that she was able to take care of you! We apologize for the inconvenience with the rental process. We are right in the middle of transitioning to a new property management software and that process started on Thursday last week. We have also hired a new technician that is helping get the area cleaned up more as we have had some restructuring of the company recently. We do apologize that the unit was not as clean as you would have liked, or as clean as we would like it either, but do appreciate the feedback as we can get with ownership to justify more help down there. We hope to make your storage experience as pleasant as possible. Please reach out to us if there is anything we can improve to accomplish that. Thank you for choosing Ideal Storage for your storage needs!
    Amazing
    Love that they got a gate around the storages now. The people in the office are very helpful, understanding, and nice. They will work with you if you communicate with them. 24/7 security surveillance, which I love knowing my items are safe being there.

    Ideal Self Storage - Gatesville 36

    Price - 3/5
    Paperwork - 5/5
    Service - 5/5
    Cleanliness - 4/5

    Manager's Response

    Rochele, thank you for taking the time to leave us a review! We really appreciate it. If there is ever anything that we can do to improve your storage experience, please don't hesitate to let us know!
    Want $250? Leave a review to enter our monthly drawing for a $250 Amazon gift card.
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    Ideal Self Storage - Gatesville 36

    Gatesville TX 76528 miles away
    5 out of 5 - Based on 2 reviews
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