Pro Storage of Jacksonville

Sandra Spece Brooks

October 4, 2025

I was overcharged for a month of storage. I have been trying for the last 4 months to get my refund. 1st I was told I could pick up a refund check there. Then I was told one would be mailed to me. They sent it to the wrong address. And have now told me that they want my banking account information. I sure hope they correct this situation.

Haylie Barton

Staff is very friendly and helpful here! Clean units! They made my move process easy! Answered all of my questions in a friendly manner! Highly recommend!!

Toni Casper

May 27, 2024

The staff at Pro Storage are awesome, definitely 5-star! I was impressed that Jim remembered my name when I moved into the unit almost 6-months ago. He and Jessica are both so nice and accommodating every time I need something or have a question. The building is super clean, conveniently located, great access and climate controlled. My biggest complaint and reason for only giving 3-stars is the lighting in the units is terrible. In fact there is no lights in the units just motion detector lights in the long hallways that come on as you walk by. It is almost impossible to do any task work in the unit, even with a flashlight. I moved on the fly and have a ton of boxes to sort through but I am unable to see the labels I meticulously organized. With this said, due to the location of the facility, cleanliness, climate controlled units and great staff, I will begrudgingly keep my unit for a while longer as moving elsewhere is too difficult. This place is massive, I mean football field massive, with a lot of empty units and if they could correct the lighting, it would be an awesome place to use as an indoor monthly flea market! Now that would be a big plus for little ole Jacksonville!

Kerry Slaydon

I am so impressed with this storage facility! Very friendly and professional assistance from Jessica and Jim. Thank you Jim for such a pleasant and informative intro and registration at sign up. The facility is like no other that I have rented from. Easy access, super clean and definitely climate controlled. What a gem to have in Jacksonville! Keep up the awesome work Jessica and Jim. I’m so pleased with the service and facility!

Jamie King

This location is very friendly and helpful. Jessica and Jim will help you get a unit that fits your needs at a great price. I have been renting for 6 month and love that I don't have to worry about my belongings getting messed up in the climate control building with great security!